TeamSNUG Enters Into Agreement With Telesoft Systems

TeamSNUG (the Startel National Users Group) has entered into a vendor member discount agreement with TeleSoft Systems to utilize its Service Personnel Appraisal System (SPAS) Call Center Agent Pre-Employment Screening Software.  Michelle Weiss, director of business development of Cosmopolitan Medical Communications and TeamSNUG education chair said, “The SPAS has assisted us in making more educated hiring decisions through more insight on our applicants.  This has in turn reduced the amount of wasted dollars in bad hires, and assisted in stronger employee retention which improves the quality of service our clients receive and I was pleased to be able to assist in bringing this product to TeamSNUG members.”

“I believe our agreement will introduce more SNUG members to the SPAS Software, which will in turn allow them to hire the right people the first time,” said David Filwood, principal of TeleSoft Systems, “thereby giving them the best opportunity to provide the quality of service their clients demand.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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