Noble Systems Acquires ALI Solutions

Noble Systems Corporation, a provider of unified contact center technology solutions, announced that it has acquired assets from ALI Solutions, Inc (formerly Austin Logistics), a provider of contact center decisioning and analytics applications. The transaction includes all intellectual property and assets including Vincio, CallTech and OnQ, ALI’s award-winning flagship suite of contact center solutions.

“This acquisition brings 20 years of contact center analytics innovation to our team and adds tremendous depth to our accounts recovery and financial services offerings,” said James K. Noble, President and CEO of Noble Systems. “ALI is a recognized and respected brand around the world. We welcome their clients, partners and personnel to Noble Systems.”

Moving forward, Noble Systems will offer Vincio, an analytic decision platform, CallTech, a call optimization and best time to call engine, and OnQ, a dynamic decisioning tool. The products will be managed by a blended team of ALI veterans and Noble Systems specialists who will work together to lead technology enhancement and support.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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