DialAmerica Attains Level 1 Payment Card Industry Compliance

DialAmerica, one of the nation’s largest teleservices companies, has achieved Level 1 compliance with the Payment Card Industry Data Security Standard (PCI DSS).  The certification demonstrates DialAmerica’s commitment to safeguarding sensitive customer data and ensuring the highest level of security at its call centers across the country.

“At DialAmerica there’s nothing more important than maintaining the safety and security of our clients’ data,” said Arthur Conway, President and CEO of DialAmerica.  “This certification provides customers with the peace of mind that reflects our longstanding commitment to employing safeguards that ensure the information we handle is completely protected.”

PCI DSS is the payment card industry security requirement for entities that store, process or transmit cardholder data, and has been endorsed by all the major card brands — Visa Inc., MasterCard Worldwide, Discover Network, American Express, and JCB.  Trustwave, a leading provider of PCI DSS compliance management solutions, performed the validation.  DialAmerica achieved Level 1 compliance by thoroughly documenting its physical access controls, IT environment, and information security policies and procedures.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.

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