Amtelco’s New IS Server includes SQL database; Releases Infinity v5.6

Amtelco engineers have successfully married a number of applications in a single server, effectively reducing the number of servers needed to implement Amtelco’s Infinity Intelligent Series suite of messaging and scheduling applications.  The new multi-purpose solution houses the Intelligent Series (IS) server application and the Microsoft SQL Server database application, along with the UltraComm application and other ancillary services.

The new IS Server makes it possible for Amtelco to include the SQL Server Express version of the SQL database application as part of the Infinity Intelligent Series solution with no additional licensing costs.  The new server is available as an upgrade to the Intelligent Series solution and will be provided with new systems.  The server is available in 2U and 4U rack-mount configurations.

“This is a great solution for call centers without a lot of IT and technical expertise of staff,” said Kevin Beale, Amtelco’s director of software research and development.  “This server eliminates the need for a call center to shop for and purchase separate IS and SQL servers.”

In related news, Amtelco also released Infinity Software v5.6 from beta testing.  It offers enhancements to call handling and messaging as well as new capabilities.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.

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