Amtelco’s Infinity Toggle Recording Provides PCI Compliance

Amtelco’s new toggle recording Infinity integration response element is used to add an action to a call script to stop or start call recording for PCI (Payment Card Industry) compliance.  It can be used to stop recording before credit card information is given and to resume recording afterwards.  The toggle recording feature is available with Amtelco’s Infinity telephone agent and soft agent software-based call center systems.

The toggle recording action works with Amtelco’s unity logger or soft agent voice logger.  The PCI establishes security requirements for processing credit card information.  Any business that processes credit card transactions must comply with these security requirements.

In other news, Amtelco announced that it has set a milestone by installing the 200th Infinity Intelligent Series (IS) system.

For more information, contact Amtelco at 800-356-9148 or email

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website ( contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., ( the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.

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