Amtelco completed the first installation of Infinity version 5.6 call handling and messaging system. Call Management Resources, Inc., a 20-seat call center in Columbus, Ohio, is the first location to be upgraded to the newest version of Amtelco’s Infinity call center platform. Call Management Resources will be using the Infinity 5.6 software under a beta testing agreement with Amtelco.
Call Management Resources (formerly MessagePlex) provides various call processing services to clients throughout the United States. “We are going to be using most of the regular features and the new features like the callback request feature in the voicemail menu,” said Scott Harbin, general manager of Call Management Resources. “I’ve already had our agents tell me that they love the operator chat size expansion.”
Infinity 5.6 includes all of the features contained in the previous Infinity software releases, but with many enhancements and a number of new features. A new server-based message detail reporting service replaces the previous external application that captured system statistics, stronger access security with longer and more flexible login credentials, and optional SMS text messaging delivery of automated digital pages.
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