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The May 2012 Issue of Connections Magazine

May 1, 2012 Peter Lyle DeHaan Leave a comment

The May 2012 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • Speech Analytics Gets Down to Business
  • From the Publisher: Do You “Like” Social Media?
  • The Twelve Steps to Successful Telemarketing – Step Six: Restating
  • Why Your Turnover Reduction Efforts Are Not Working
  • Self-Realization: A Key Ingredient to Effective Call Center Management
  • Learn How to Handle Irate Customers
  • Multilingual Contact Center Directory
  • How Web Chat Helps Prevent Shopping-Cart Abandonment

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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2012

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