Focus Telecommunications Turns 25

Focus Telecommunications, Inc. is celebrating its 25th Anniversary this year. Incorporated on April 6, 1987, the family run company has grown over the past 25 years into one of the leading call centers in North America. Focus has earned over 40 awards for excellence during its 25 years and has helped to educate the industry by creating several training videos that have been sold though out the world.

“Our Focus Family is the beating heart of this organization. I can’t imagine life without them! And we would never have made it to this milestone without our valued clients,” stated Focus president, Donna West. “Our commitment to one hundred customer satisfaction is the reason why we are here, and we have dedicated our company to extraordinary customer service for the next 25 years.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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