CAM-X Announces Dates for Convention & Leadership Training Seminars

CAM-X Convention: This year’s CAM-X Convention will be a joint conference held with WSTA.  The partnership will increase the pool of vendors and member participants, allow for a better program, and provide a better economy-of-scale to hold down costs.  The convention will be in Las Vegas at the Hard Rock Casino Hotel on October 3-6, 2010.

The theme is the “Future of Our Industry.”  The agenda will focus on marketing, with a full day of “boot camp” seminars broken down into seven sub-topics.  There will also be sessions on Social Networking, a second Profit Enhancement Group (“PEG”) meeting, roundtable discussion groups, and Search Engine Optimization (SEO).  The last session will be a panel discussion entitled “Evolution: The Future of Our industry.”  Additionally, will be the banquet and CAM-X Award of Excellence presentations.

Leadership Training Seminars: CAM-X announced the dates of their annual spring training seminars.  The first will be held in Toronto on April 13 and then repeated in Calgary on April 15.  This is ideal for call center supervisors, team leads, and managers.  Topics include:

“Out of Site, not out of Mind:  Everything you wanted to know about Remote Agents: with Tom Sheridan
“Training Best Practices and Performance Management” with Barbara Bradbury & Dana Lloyd
“HR Software Demonstration and Social Networking” with Ron Guest of TwoGreySuits.

More information is available at www.camx.ca.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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