CAM-X 2010 Call Centre Award of Distinction Winners

The CAM-X Call Centre Award of Distinction addresses customer relationship management (CRM), courtesy, etiquette, and professional call handling in call centers.  This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services.

This is a “mystery caller” program, with calls evaluated by two independent judges using predetermined scoring criteria; successful participants must receive a score of 80 percent or higher.

The 2010 Call Centre Award of Distinction winners are:

  • Answer 1 Communications, Phoenix, AZ
  • Answer Plus, Toronto, ON
  • Extend Communications Inc., Brantford, ON
  • Focus Telecommunications, Inc., Eldersburg, MD
  • Intercon Messaging Inc., Drayton Valley, AB
  • Re: Messaging Solutions Inc., Abbotsford, BC
  • PDL Contact Centres, Calgary, AB
  • Tel-Us Call Center, Beverly Hills, CA
  • Telelink Call Centre, St. John’s, NL
  • TigerTel Halifax & Toronto, Toronto, ON
  • TigerTel London, London, ON
  • TigerTel Nanaimo, Nanaimo, BC
  • TigerTel Oshawa, Oshawa, ON
  • TigerTel Vancouver, Vancouver, BC
  • Time Communications, White Bear Lake, MN (Top Score)

Also see the CAM-X 2010 Award of Excellence winners.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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