2010 ATSI Convention Coverage

Vendors at the recent ATSI convention met with attendees and demonstrated their new product and service offerings. Contact the vendors for more information.


Alston Tascom Inc
13512 Vintage Place
Chino, CA, 91710, USA
www.alstontascom.com
Contact Wayne Scaggs, president, at 909-548-7300 or wayne@alstontascom.com
Alston Tascom manufactures, sells, services, and hosts the Evolution System, an end-to-end contact center communication solution.


Amtelco
4800 Curtin Dr
McFarland, WI, 53558, USA
http://callcenter.amtelco.com
Contact Jim Becker at 800-356-9148 or info@amtelco.com
At the convention, four exciting new products were introduced:

Web-Enable an Intelligent Series (IS) Script: IS Web scripting can be published for private use of your clients and/or opened up for public use.
Contact Based Architecture (CBA): Resolve missed dispatches and errors.
On-Call and Appointment Scheduling: Fully script-driven IS appointment scheduling.
Infinity SMS: Amtelco’s SMS is more than two-way paging, offering an array of inbound/outbound SMS handling options to serve clients and generate revenue.

Additionally, the Amtelco University preconference seminar offered special tips and tricks for the industry and information on several products.


CAM-X
24 Olive St
Grimsby, ON, L3M 2B6, Canada
www.camx.ca
Contact Linda Osip, executive director, at 905-309-0224 or linda@camx.ca
As the national voice for the call management industry, CAM-X contributes to members’ profitability by fostering a willingness to exchange ideas, experiences, and solutions while promoting the general welfare and ethical standards of the industry.


CenturiSoft Inc.
19 Portmarnoch – Technology Center
Coto De Caza, CA, 92679, USA
www.centurisoft.com
Contact John Pope, president, at 800-866-1929 or sales@centurisoft.com
CenturiSoft specializes in unified communications, call routing, queuing, faxing, and multimedia applications and services.


Hays Affinity Solutions
“At Hays, we’ve long been partnering with ATSI to provide members with comprehensive professional liability coverage specifically designed for TAS professionals.”


OnviSource Inc
1255 W 15th St Ste 620
Plano, TX, 75075, USA
www.onvisource.com
Contact Stan Jasinski, president, at 800-311-3025 or stan.jasinski@onvisource.com
OnviSource is a leading provider of workforce optimization-automation and customer interaction software. OnviCenter 6 is for inbound and outbound call handling, workforce optimization, agent transaction automation, and contact center business applications. OnviServ business process outsourcing services. OnviCare delivers financial, IT, telecom, operation assurance, and business intelligence services.


Professional Teledata
175 Canal St
Manchester, NH, 03101, USA
www.professionalteledata.com
Contact Ron Violante at 800-344-9944 or ronv@proteledata.com
Professional Teledata provides software solutions to call centers for transaction processing, inbound and outbound program design, and billing management. They state, “We’re not so small that we can’t be responsive to needs and not too big that we can’t be flexible. We focus on R&D, striving to be industry thought-leaders.”


Startel Corporation
16 Goodyear Building B125
Irvine, CA, 92618, USA
Contact Myrna Nunez, sales, at 949-863-8738 or myrna.nunez@startel.com
Startel held hands-on demonstrations of their newest released products:
100 percent software switch, Multi-vendor switch and application support, Multimedia queuing, drag and drop GUI configuration tools, instant messaging (IM), SMS aggregator, on-call, Web on-call, voice services, and dashboard.


TAS Scheduler
1347 Jefferson St
Macon, GA, 31201, USA
www.tasscheduler.com
Contact BJ Fischer, president, at 866-803-2212 or bj@tasscheduler.com
Forecast staffing needs based on call history; employee scheduling made easy.


TeamSNUG
www.teamsnug.com
TeamSNUG provides training DVDs for agents, supervisors, and customer service.


Telescan, LLC
www.telescan.net
Telescan provides hardware and software solutions for call centers.


WW-Outsourcing International Services, Inc.
Provides or leases inbound or outbound agents.


Other vendors at the convention were:

  • Creative Voice Solutions
  • dsAnalytics
  • Skystream Broadband & Voice Integration
  • Tasterix
  • XLScheduler

[From Connection Magazine Jul/Aug 2010]

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