Connections Magazine Buyers Guide

Connections Magazine 2020 Call Center Buyers Guide

Alliant Insurance Services, Inc.
4530 Walney Rd, Ste 200
Chantilly, VA, USA
https://atsi.alliant.com/
Contact: Rey Lavilla at 855-393-ATSI or rey.lavilla@alliant.com
The member-exclusive, ATSI-endorsed Professional Liability Insurance Program protects you against claims-related errors, omissions, and/or negligence arising from your professional services.

Ambs Call Center
338 W Franklin St
Jackson, MI, USA
www.ambscallcenter.com
Contact: Aaron Boatin at 800-968-1181 or sales@ambscallcenter.com
A 24/7 call center that provides telephone answering service, employee reporting service, switchboard services, and medical answering service. Family owned and operated since 1932.

Amtelco

Amtelco
McFarland, WI, USA
Contact: Jim Becker, vice president of marketing, at 800-356-9148 or jim@amtelco.com
https://callcenter.amtelco.com
Amtelco’s mission is working together to provide the very best communication product solutions, backed by professional technical support. Listening closely to the needs of their customers provides the inspiration for Amtelco’s innovative solutions. For more than forty years, Amtelco has been developing innovative hosted and premises-based telephone answering systems, backed by the incredible customer service.

Call 4 Health
2855 S Congress Ave
Delray Beach, FL, USA
www.call4health.com
Contact: Bryan Weinstein, CSO, at 561-346-4848 or bweinstein@call4health.com
A telemedicinal-focused call center for various medical management services, including nurse triage, medical answering services, appointment scheduling and appointment reminders 24/7/365.

Call Center Sales Pro
333 Washington Ave N, Ste 300
Minneapolis, MN, USA
www.callcenter-salespro.com
Contact: Janet C. Livingston, president, at 312-371-7459 or janet@callcenter-salespro.com
A premier consultancy for call centers and telephone answering services, whose team possesses decades of business and call center experience.

Call Centre Hosting Inc.
5230 Dundas St W Unit 8
Toronto, ON, Canada
www.callcentrehosting.com
Contact: Robert Ernst at 888-986-8571 or support@callcentrehosting.com
Provides integrated solutions and support to small and medium-sized answering services. A hosted answering service that only requires an internet connection; ideal for start-ups.

CenturiSoft Inc.
4100 Eldorado Pkwy, Ste 100
McKinney, TX, USA
www.centurisoft.com
Contact: John Pope, president, at 800-866-1929 or sales@centurisoft.com
CenturiSoft provides unified communications, voicemail, logger, and soft switch applications.

Etech Global Services
1903 Berry Dr
Nacogdoches, TX, USA
www.etechgs.com
Contact: Jim Iyoob, chief customer officer, at 210-257-0269 or jiyoob@etechgs.com
As a leading provider of customer engagement solutions, many of the world’s most trusted brands trust Etech with their customers.

Map Communications

MAP Communications, Inc
Chesapeake, VA, USA
www.mapcommunications.com
Contact: Grant Sibley, CFO and director, at 800-955-9888 or gsibley@mapcommunications.com
MAP is an employee-owned nationwide call center that is actively seeking to purchase answering services and call centers. If you are considering a sale, call MAP to find out why selling to an ESOP is more beneficial to you and your employees than selling to another party.

nSolve
Daws House, 33-35 Daws Lane
London, UK
www.nsolve.com
Contact: Sean Wright, sales & marketing manager, at 617-307-1737 or sales@nsolve.com
nSolve has been developing outstanding call-handling software for the telephone answering service industry for over fifteen years.

Pulsar360 Inc
PO Box 319
Littleton, CO, USA
www.pulsar360.com
Contact: Bob Harrison at 480-800-4765 or bob@pulsar360.com
Pulsar360 services meet the special requirements of the TAS industry, which include at no additional charge 20 percent burstable SIP trunking and much more.

Quality Contact Solutions, Inc.
102 Grant Street
Aurora, NE, USA
www.qualitycontactsolutions.com
Contact: Angela Garfinkel, president, at 866-963-2889 or angela@qualitycontactsolutions.com
Outbound telemarketing/call center solutions that achieve sales results. Experienced telemarketing sales organization with centers across the USA: outbound, inbound, email, text, click-to-chat, and more.

Startel

Startel Corporation
16 Goodyear Bldg B-125
Irvine, CA, USA
www.startel.com
Contact: Isaac Thompson, account manager, at 800-782-7835 or sales@startel.com
Startel is a leading provider of contact center solutions and services designed to boost employee productivity and efficiency, reduce operating costs, increase revenue, and enhance the customer experience.

Szeto Technologies Inc
885 Ellingham Ave
Pointe Claire, QC, Canada
www.szeto.ca
Contact: Charles Szeto, president, at 877-697-9386 or charles@szeto.ca
Szeto Technologies is an equipment vendor specializing in designing telephone answering equipment since 1986.

TASbiller Cloud
PO Box 600695
Jacksonville, FL, USA
www.TASbiller.com
Contact: Randy Ripkey, president, at 800-545-1535 or ripkey@tasbiller.com
TASbiller’s popular billing and analysis program has moved to the cloud! Access billing data, post payments, or process billing from any computer, anywhere in the world.

TAS Marketing
233 Whitepine Creek Rd
Trout Creek, MT, USA
www.tasmarketing.com
Contact: Steve Michaels, broker, at 800-369-6126, 406-827-4131, or tas@tasmarketing.com
TAS Marketing is a brokerage firm with over five hundred telephone answering services sold and forty-one years in business. Steve and Chris Michaels work to facilitate all the specific details it takes to close a successful transaction.

TeligentIP
600 Congress Ave 14th Floor
Austin, TX, USA
www.teligentip.com
Contact: Lori Jenkins at 720-893-0713 or lori@teligentip.com
TeligentIP offers a vast range of voice communication products from hosted voice, SIP-trunking, Skype for business, and contact center services. They also offer cloud-based agent applications.

Call Center Industry Associations and User Groups

ASTAA
Atlantic States Telephone Answering Association
astaa.org
Contact: Maryellen Pruitt, executive director, at 618-696-8174 or pruitt1295@gmail.com

ATSI
Association of Teleservices International, Inc.
www.atsi.org
Contact: Melanie Dixon, executive director, at 866-896-ATSI (2874) or mdixon@kmgnet.com

GLTSA
Great Lakes Telemessaging Services Association, Inc.
www.gltsa.org
Contact: Maryellen Pruitt, executive director, at 618-696-8174 or pruitt1295@gmail.com

NAEO
National Amtelco Equipment Owners
www.naeo.org
Contact: Gigi Sutton, executive director, at 847-447-1707 or gigij@ewald.com

OEO
OnviSource Equipment Owners Association
www.onvisource.com/oeo
Contact: Dan L’Heureux, executive director, at 763-473-0210 or dan@callconsult.net

TeamSNUG
Startel National Users Group
www.teamsnug.com
Contact: Dan L’Heureux, executive director, at 763-473-0210 or dan@callconsult.net

TUNe
Telecommunications Users Network
www.tunegroup.org
Contact: Maryellen Pruitt, executive director, at 877-817-7262 or pruitt1295@gmail.com

WSTA
Western States Telemessaging Association
www.wsta.biz
Contact: Dan L’Heureux, executive director, at 763-473-0210 or dan@callconsult.net

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