Connections Magazine Buyers Guide

Connections Magazine’s 2017 Call Center Buyers Guide

Alston TascomAlston Tascom Inc.
5171 Edison Ave Ste C
Chino, CA, USA
www.alstontascom.com
Contact: Wayne Scaggs at 866-282-7266 or sales@alstontascom.com
Alston Tascom believes technology should be used to enhance the lives of our employees, our clients, and our clients’ clients. Today’s technology reduces the cost to compete in the marketplace. Alston Tascom believes that cost savings should be passed on to their clients in the form of lower prices, higher quality, and improved performance. We demonstrate this belief in three core products: the Tascom Hosted Cloud System for clients who want to cut costs and eliminate maintenance issues; Tascom Express for clients who want to cut costs and own their equipment; and Tascom ADAM, a high-end, full-feature call center system.

Ameridial, Inc

4535 Strausser St NW

North Canton, OH, USA

www.ameridial.com

Contact: Craig J. Vretas, senior director, healthcare services, at 866-775-4755 or cvretas@ameridial.com

A CMS audited and approved US-based outsourced call center supporting calls from members, providers, and pharmacies for Medicare, Medicaid, dual eligible, HMO, PPO, PBM, vision, and dental.

AmtelcoAmtelco
4800 Curtin Dr
McFarland, WI, USA
http://callcenter.amtelco.com
Contact: Jim Becker, VP of sales, at 800-356-9148 or jim@amtelco.com
Amtelco has been a leading developer of innovative communication solutions backed by outstanding support for over forty years. The company is headquartered in McFarland, Wisconsin. Amtelco has built a tradition of excellence by providing its customers with innovative call center systems for a variety of industries, including healthcare, contact centers, government, utilities, and help desks. Working closely with customers, Amtelco develops systems to meet unique and demanding performance requirements for hosted and fully integrated solutions.

Call Center Sales Pro
333 Washington Ave N, Ste 300
Minneapolis, MN 55401, USA
www.callcenter-salespro.com/contact-us
Contact: Janet C. Livingston, president, at 312-371-7459 or janet@callcenter-salespro.com
Call Center Sales Pro is a premier consultancy for call centers and telephone answering services, whose team possesses decades of business and call center experience. Services include sales, marketing, growth strategies, call center and answering service matchmaking services, acquisitions, and training: answering services, contact centers, healthcare, and corporate call centers.

Call Centre Hosting Inc.
5230 Dundas St W Unit 8
Toronto, ON, CA
www.callcentrehosting.com
Contact: Robert Ernst at 888-986-8571 or support@callcentrehosting.com
Provides integrated solutions and support to small- and medium-sized answering services. Hosted answering service only requires and Internet connection for use. Ideal for start-ups.

Call 4 Health
2855 S Congress Ave
Boca Raton, FL, USA
www.call4health.com
Contact: Bryan Weinstein, VP of business development and contracts, at 561-346-4848 or bweinstein@call4health.com
Call 4 Health serves the healthcare industry, specializing in 24/7 nurse triage service, physician referral, disaster preparedness support, medical answering service, and appointment reminder notification.

CenturiSoft Inc.
4100 Eldorado Pkwy, Ste 100
McKinney, TX, USA
www.centurisoft.com
Contact: John Pope, president, at 800-866-1929 or sales@centurisoft.com
CenturiSoft provides unified communications, voicemail, logger, and softswitch applications.

Comfort Telecommunications, Inc.
1407 SE 47th Terrace
Cape Coral, FL, USA
www.smithcoronaheadsets.com
Contact: Sandy Laughing, general sales manager, at 800-399-3224 or sandyl@comfortel.com
Partners with the call center and TAS industries, providing call center-durable Smith Corona headsets and accessories at factory-direct, wholesale pricing and three-year unconditional warranties.

Etech Global Services
1903 Berry Dr
Nacogdoches, TX, USA
www.etechgs.com
Contact: Jim Iyoob, executive vice president, at 936-371-2640 or jim.iyoob@etechgs.com Etech Global Services is a leading provider of customer engagement solutions, committed to continuous improvement, next-generation technology, and empowering people. Etech’s proprietary tools, Etech Monitoring Solutions (EMS) and QEval, are exclusively designed for organizations to improve customer experiences, which identifies and helps in deriving actions to enhance Quality Assurance programs.

Interior Concepts
18525 Trimble Ct
Spring Lake, MI, USA
www.interiorconcepts.com
Contact: Jennifer Dobberstein, marketing manager, at 616-842-5550 or jdobberstein@interiorconcepts.com
Furniture manufacturer specializing in call center and office furniture, offering ImagineIt! design sessions featuring 3D Virtual tours showing the furniture, layouts, and colors you’ve selected.

Map CommunicationsMAP Communications, Inc
Chesapeake, VA, USA
www.mapcommunications.com
Contact: Grant Sibley, CFO and director, at 800-955-9888 or gsibley@mapcommunications.com
MAP is an employee-owned nationwide call center that is actively seeking to purchase answering services and call centers. If you are considering a sale, call MAP to find out why selling to an ESOP is more beneficial to you and your employees than selling to another party.

Mastar Telemessaging
Eugene, Oregon, USA
www.mastar.com
Contact: Rod Minarik, owner and developer, at 541 606-9272 or rodmastar@gmail.com

OnviSourceOnviSource, Inc.
1255 W 15th St Ste 620
Plano, TX, USA
www.onvisource.com
Contact: Kim Pippin, account executive, at 580-249-9401 or sales@onvisource.com
OnviSource provides affordable, integrated, and reliable products in two categories. The CRM and service application category offers answering and dispatch emergency services, multimedia messaging, voicemail, HIPAA-compliant secure messaging, IP-PBX, IVR, and telephony server. The workforce optimization category provides quality and liability management using call recording, screen capture, and quality assurance software; speech, desktop, and social media analytics; enterprise-wide transaction unification, LDAP, and PCI compliance. Both categories are supported by a unified user interface, advanced reports and charts, collaborative management, and automated replication, backup, archiving, and recovery. OnviSource solutions are delivered as software products, cloud services, or outsourcing solutions.

Professional TeledataProfessional Teledata
175 Canal St
Manchester, NH, USA
www.professionalteledata.com
Contact: Ron Violante, national sales manager, at 800-344-9944 or sales@proteledata.com
Professional Teledata provides call centers with software solutions for transaction processing, inbound, and outbound program design, billing management, and appointment reminder services. With headquarters located in Manchester, New Hampshire, the company services the call center and telephone answering service industries, bringing the latest technology to the forefront.

Quality Contact Solutions, Inc.
808 4th St
Aurora, NE, 68818
www.qualitycontactsolutions.com
Contact: Angela Garfinkel, president, at 866-963-2889 / 516-656-5118 or angela@qualitycontactsolutions.com
Outbound telemarketing and call center solutions that achieve sales results. Experienced business-to-business organization with multiple centers across the US: outbound, inbound, email, text, and click-to-chat.

Quality Voice and Data, Inc.
Aurora, NE, USA
www.qualityvoicedata.com and www.localcallerid.comContact: Kelsey Olsen, director of enhanced telecom, at 516-656-5122 or kelsey@qualityvoicedata.com
Increase answer rates 30 to 40 percent. Technology specifically for the call center, including local caller ID numbers in any area code in fifteen minutes or less.

Startel Corporation
16 Goodyear, B-125
Irvine, CA, USA
www.startel.com
Contact: Steve Newell, director of sales, at 800-782-7835 or sales@startel.com
Startel is a provider of contact center solutions and services designed to boost employee productivity and efficiency, reduce operating costs, increase revenues, and enhance customer experiences.

Szeto TechnologiesSzeto Technologies Inc
885 Ellingham Ave
Pointe Claire, QC, Canada
www.szeto.ca
Contact: Charles Szeto, president, at 877-697-9368 or charles@szeto.ca
Serving the industry since 1986, Szeto Technologies provides call centers with turnkey communication equipment and services, including telemessaging, switching, messaging, direct connect, and dispatch functionality, as well as Work Alone and Employee Safety Monitoring apps.

TAS Marketing
233 Whitepine Creek Rd
Trout Creek, MT, USA
tasmarketing.com
Contact: Steve Michaels, president, at 800 369-6126 or tas@tasmarketing.com
TAS Marketing has been the premier business broker for telephone answering services since 1979, with 500 businesses sold to date. The 2014 Business Reference Guide calls Steve Michaels the TAS industry expert. New listings are available from the TAS Tips newsletter. Go to their website to subscribe.

Also see our Association and User Group listing.

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