Connections Magazine Buyers Guide

Connections Magazine 2019 Call Center Buyers Guide

Alliant Insurance Services, Inc.
4530 Walney Rd
Chantilly, VA, USA
Contact: Rey Lavilla at 855-393-ATSI or rey.lavilla@atsi.com
The member-exclusive, ATSI-endorsed Professional Liability Insurance Program protects you against claims-related errors, omissions, and/or negligence arising from your professional services.

Alston Tascom
5171 Edison Ave Ste C
Chino, CA, USA
Contact: 866-282-7266 or sales@alstontascom.com
Alston Tascom has provided systems in the telemessaging market for over thirty years. Many innovative products for the telemessaging industry began at Alston Tascom.

Ameridial, Inc
www.ameridial.com
4535 Strausser St NW
North Canton, OH, USA
Contact: Craig J. Vretas, vice president, healthcare solutions, at 866-775-4755 or cvretas@ameridial.com
Ameridial, a CMS-audited and approved US-based outsourced call center, supports calls from members, providers, and pharmacies for Medicare, Medicaid, dual eligible, HMO, PPO, PBM, vision, and dental.

Amtelco

Amtelco
https://callcenter.amtelco.com
McFarland, WI, USA
Contact: Jim Becker, vice president of marketing, at 608-575-9568 or jim@amtelco.com
Amtelco’s mission is working together to provide the very best communication product solutions, backed by professional technical support. Listening closely to the needs of their customers provides the inspiration for Amtelco’s innovative solutions. For more than forty years, Amtelco has been developing reliable new systems and applications, backed by the company’s dedication to customer support.

Call 4 Health
www.call4health.com
2855 S Congress Ave
Delray Beach, FL, USA
Contact: Bryan Weinstein, COO, at 561-346-4848 or bweinstein@call4health.com
Call 4 Health is a healthcare-focused call center for various medical management services, including nurse triage, answering service, appointment reminders, and telemedicine.

Call Center Sales Pro

Call Center Sales Pro
www.callcenter-salespro.com
333 Washington Ave N, Ste 300
Minneapolis, MN, USA
Contact: Janet C. Livingston, president, at 312-371-7459 or janet@callcenter-salespro.com
Call Center Sales Pro is a premier consultancy for call centers and telephone answering services, whose team possesses decades of business and call center experience. Services include sales, marketing, growth strategies, call center and answering service matchmaking services, acquisitions, and training for answering services, contact centers, healthcare, and corporate call centers.

Call Centre Hosting Inc.
www.callcentrehosting.com
5230 Dundas St W Unit 8
Toronto, ON, Canada
Contact: Robert Ernst at 888-986-8571 or support@callcentrehosting.com
Provides integrated solutions and support to small and medium-sized answering services. A hosted answering service that only requires an internet connection, ideal for start-ups.

CenturiSoft Inc.
www.centurisoft.com
4100 Eldorado Pkwy, Ste 100
McKinney, TX, USA
Contact: John Pope, president, at 800-866-1929 or sales@centurisoft.com
CenturiSoft provides unified communications, voicemail, logger, and softswitch applications.

Comfort Telecommunications, Inc.
www.smithcoronaheadsets.com
1407 SE 47th Terrace
Cape Coral, FL, USA
Contact: Sandy Laughing, sales manager, at 800-399-3224 or sandyl@comfortel.com
Headsets for call centers, telephone answering services, and businesses. Factory-direct pricing and up to three-year warranties. Free trials available to try before you buy.

Etech Global Services
www.etechgs.com
1903 Berry Dr
Nacogdoches, TX, USA
Contact: Jim Iyoob, chief customer officer, at 210-257-0269 or jiyoob@etechgs.com
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their customers.

InGenius
www.ingenius.com
350 Legget Dr
Ottawa, ON, Canada
Contact: Jeff Knight, VP of corporate sales, at 613-591-9002 or sales@ingenius.com
InGenius is a computer telephony integration (CTI) innovator that connects existing telephone systems into leading CRMs, easily adapting to unique contact center needs.

Interior Concepts
www.interiorconcepts.com
18525 Trimble Ct
Spring Lake, MI, USA
Contact: Brandon Gerard, sales manager, at 616-842-5550 or bgerard@interiorconcepts.com
Interior Concepts manufactures factory-direct call center furniture, and provides complimentary space planning with quotations featuring 3-D virtual tours to show furniture, layouts, and colors in your space.

Map Communications

MAP Communications, Inc
www.mapcommunications.com
Chesapeake, VA, USA
Contact: Grant Sibley, CFO and director, at 800-955-9888 or gsibley@mapcommunications.com
MAP is an employee-owned nationwide call center that is actively seeking to purchase answering services and call centers. If you are considering a sale, call MAP to find out why selling to an ESOP is more beneficial to you and your employees than selling to another party.

nSolve

nSolve
www.nsolve.com
Daws House, 33-35 Daws Lane
London, UK
Contact: Sean Wright, sales & marketing manager, at 617-307-1737 or sales@nsolve.com
nSolve has been developing outstanding call-handling software for the telephone answering service industry for over fifteen years.

PACE Regulatory Guide – Telemarketing Laws, TCPA
8445 Keystone Crossing, Suite 106
Indianapolis, IN, USA
Contact: Guide administrator at 516-656-5114 or sales@regulatoryguide.com
Comprehensive online guide to telemarketing laws: Federal TCPA and TSR and state regulations. Easy-to-use summaries by category with links to actual bills, laws, or statues.

Professional Teledata
175 Canal St
Manchester, NH, USA
Contact: 800-344-9944 or sales@proteledata.com
Professional Teledata provides technology solutions, including the PInnacle telemessaging system, hosted PInnacle Freedom, and TBS (the Total Billing Solution) to the call center industry since 1993.

Pulsar360 Inc
www.pulsar360.com
PO Box 319
Littleton, CO, USA
Contact: Michael Dozier, president and CEO, at 720-864-4956 or mdozier@pulsar360.com
Pulsar360 services meet the special requirements of the TAS industry, which include at no additional charge 20 percent burstable SIP trunking and much more.

Quality Contact Solutions, Inc.
www.qualitycontactsolutions.com
102 Grant Street
Aurora, NE, USA
Contact: Angela Garfinkel, president, at 866-963-2889 or angela@qualitycontactsolutions.com
Outbound telemarketing/call center solutions that achieve sales results. Experienced telemarketing sales organization with centers across the USA: outbound, inbound, email, text, click-to-chat, and more.

Quality Voice and Data, Inc.
www.qualityvoicedata.com
Contact: Kelsey Olsen, director of enhanced telecom services, at 888-656-5111 or kelsey@qualityvoicedata.com
Technology specifically for the call center, including local caller ID numbers in any area code in fifteen minutes or less.

Startel

Startel Corporation
www.startel.com
16 Goodyear Bldg B-125
Irvine, CA, USA
Contact: Isaac Thompson, account manager, at 800-782-7835 or sales@startel.com
Startel is a leading provider of contact center solutions and services designed to boost employee productivity and efficiency, reduce operating costs, increase revenue, and enhance the customer experience.

Szeto Technologies

Szeto Technologies Inc
www.szeto.ca
885 Ellingham Ave
Pointe Claire, QC, Canada
Contact: Charles Szeto, president, at 877-697-9386 or charles@szeto.ca
Szeto Technologies is an equipment vendor specializing in communication systems. They have been designing telephone answering equipment as well as developing solutions in voice and data processing and telephone switching since 1986. Szeto Technologies specializes in offering “customized” turnkey solutions whether you own a service of four or forty stations, operate in a single city, or serve multiple centers nationwide.

TASbiller
www.TASbiller.com
PO Box 600695
Jacksonville, FL, USA
Contact: Randy Ripkey, president, at 706-860-0868 or randy.ripkey@gmail.com
Billing and analysis program TASbiller is moving to the cloud. Online payment processing, access from mobile devices, customer portals, and more are now available.

TAS Marketing

TAS Marketing
www.tasmarketing.com
233 Whitepine Creek Rd
Trout Creek, MT, USA
Contact: Steve Michaels, broker, at 800-369-6126, 406-827-4131, or tas@tasmarketing.com
TAS Marketing is a brokerage firm with over 485 telephone answering services sold to date. Steve and his wife, Chris, act as a team to facilitate all the specific details it takes to close a successful transaction. TAS Marketing celebrates its fortieth anniversary.

TeligentIP
www.teligentip.com
600 Congress Ave 14th Floor
Austin, TX, USA
Contact: Lori Jenkins at 720-893-0713 or lori@teligentip.com
TeligentIP offers a vast range of voice communication products from hosted voice, SIP trunking, Skype for business, and contact center services. They also offer cloud-based agent applications.

Call Center Industry Associations and User Groups

ASTAA
Atlantic States Telephone Answering Association
astaa.org
Contact: Maryellen Pruitt, executive director, at 618-696-8174 or pruitt1295@gmail.com

ATSI
Association of Teleservices International, Inc.
www.atsi.org
Contact: Melanie Dixon, executive director, at 866-896-ATSI (2874) or mdixon@kmgnet.com

GLTSA
Great Lakes Telemessaging Services Association, Inc.
www.gltsa.org
Contact: Maryellen Pruitt, executive director, at 618-696-8174 or pruitt1295@gmail.com

NAEO
National Amtelco Equipment Owners
www.naeo.org
Contact: Gigi Sutton, executive director, at 847-447-1707 or gigij@ewald.com

OEO
OnviSource Equipment Owners Association
www.onvisource.com/oeo
Contact: Dan L’Heureux, executive director, at 763-473-0210 or dan@callconsult.net

PACE
Professional Association for Customer Engagement
www.paceassociation.org
Contact: 317-816-9336 or contact@paceassociation.org

PINetwork
PIN Users Network, Inc
www.pinetwork.net
Contact: Dan L’Heureux, executive director, at 763-473-0210 or dan@callconsult.net

TeamSNUG
Startel National Users Group
www.teamsnug.com
Contact: Dan L’Heureux, executive director, at 763-473-0210 or dan@callconsult.net

TUNe
Telecommunications Users Network
www.tunegroup.org
Contact: Maryellen Pruitt, executive director, at 877-817-7262 or pruitt1295@gmail.com

WSTA
Western States Telemessaging Association
www.wsta.biz
Contact: Dan L’Heureux, executive director, at 763-473-0210 or dan@callconsult.net

Also see our Association and User Group listing.

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