Connections Magazine Buyers Guide

Connections Magazine 2018 Call Center Buyers Guide

 Alliant Insurance Services, Inc.
4530 Walney Rd Ste 200
Chantilly, VA, USA
Contact: Rey Lavilla, account manager, at 855-393-2874 or
ATSI-endorsed professional liability insurance program protects against claims-related errors, omissions, and/or negligence arising from professional services, commonly known as errors and omissions liability insurance (E&O).

Alston Tascom
www.alstontascom.com5171 Edison Ave Ste C
Chino, CA, USA
Contact: Isaac Thompson, business development manager, at 866-282-7266 or
Alston Tascom has provided systems in the telemessaging market for over thirty years. Many innovative products for the telemessaging industry began at Alston Tascom.

Ameridial, Inc
4535 Strausser St NW
North Canton, OH, USA
Contact: Craig J. Vretas, vice president, healthcare solutions, at 866-775-4755 or
Ameridial, a CMS-audited and approved US-based outsourced call center, supports calls from members, providers, and pharmacies for Medicare, Medicaid, dual eligible, HMO, PPO, PBM, vision, and dental.

 Amtelco    AmtelcoMcFarland, WI, USA
Contact: Jim Becker, vice president of marketing, at 800-356-9148 or
Amtelco has been a leading developer of innovative communication solutions backed by outstanding support for over forty years. Headquartered in McFarland, Wisconsin, Amtelco has built a tradition of excellence by providing its customers with call center systems for a variety of industries, including healthcare, contact centers, government, utilities, and help desks. Working closely with customers, Amtelco develops systems to meet unique and demanding performance requirements for hosted and fully integrated solutions.

Call Center Sales Pro
333 Washington Ave N, Ste 300
Minneapolis, MN, USA
Contact: Janet C. Livingston, president, at 312-371-7459 or
Call Center Sales Pro is a premier consultancy for call centers and telephone answering services, whose team possesses decades of business and call center experience. Services include sales, marketing, growth strategies, call center and answering service matchmaking services, acquisitions, and training for answering services, contact centers, healthcare, and corporate call centers.

Call Centre Hosting Inc.
5230 Dundas St W Unit 8
Toronto, ON, Canada
Contact: Robert Ernst at 888-986-8571 or
Provides integrated solutions and support to small and medium-sized answering services. A hosted answering service that only requires an internet connection for use, it’s ideal for start-ups.

Call 4 Health
2855 S Congress Ave
Delray Beach, FL, USA
Contact: Bryan Weinstein, VP of business development and contracts, at 561-346-4848 or
Call 4 Health serves the healthcare industry, specializing in 24/7 nurse triage service, physician referral, disaster preparedness support, medical answering service, and appointment reminder notification.

CenturiSoft Inc.
4100 Eldorado Pkwy, Ste 100
McKinney, TX, USA
Contact: John Pope, president, at 800-866-1929 or
CenturiSoft provides unified communications, voicemail, logger, and softswitch applications.

Comfort Telecommunications, Inc.
1407 SE 47th Terrace
Cape Coral, FL, USA
Contact: Sandy Laughing, general sales manager, at 800-399-3224 or
Comfort Telecommunications partners with the call center and TAS industries, providing call center-durable Smith Corona headsets and accessories at factory-direct, wholesale pricing with three-year unconditional warranties.

Etech Global Services
1903 Berry Dr
Nacogdoches, TX, USA
Contact: Jim Iyoob, chief customer officer, at 210-257-0269 or
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their customers.

350 Legget Dr
Ottawa, ON, Canada
Contact: Jeff Knight, VP of corporate sales, at 613-591-9002 or
InGenius is a computer telephony integration (CTI) innovator that connects existing telephone systems into leading CRMs, easily adapting to unique contact center needs.

Interior Concepts
18525 Trimble Ct
Spring Lake, MI, USA
Contact: Jennifer Dobberstein, marketing manager, at 616-842-5550 or
Interior Concepts is a furniture manufacturer specializing in call center and office furniture, offering ImagineIt! design sessions that feature 3-D virtual tours showing the furniture, layouts, and colors you’ve selected.

MAP Communications, Inc
Map CommunicationsChesapeake, VA, USA
Contact: Grant Sibley, CFO and director, at 800-955-9888 or
MAP is an employee-owned nationwide call center that is actively seeking to purchase answering services and call centers. If you are considering a sale, call MAP to find out why selling to an ESOP is more beneficial to you and your employees than selling to another party.

Mastar Telemessaging
Eugene, Oregon, USA
Contact: Rod Minarik, owner and developer, at 541 606-9272 or

OnviSource, Inc. 
OnviSource1255 W 15th St
Plano, TX, USA
Contact: Kim Pippin, account executive, at 580-249-9401 or
OnviSource provides on-premise and software-as-a-service (SaaS) or cloud solutions in three major categories: 1) OnviCom provides an all-inclusive teleservice client relation management (CRM) solution consisting of answering service, emergency and dispatch, multimedia messaging, client self-service portals, and HIPAA-compliant secure messaging, as well as IP-PBX, IVR, telephony server, and SIP-VoIP network connectivity; 2) OnviForce provides advanced Workforce Optimization (WFO) and Workforce Management (WFM) solutions, such as call recording, screen capture, quality and compliance assurance-management, automated IT tools, e-coaching, customer surveys and workforce scheduling; and 3) ia.Enterprise Intelligent Automation offers advanced customer experience and engagement management (CXM) through enterprise-wide digital transformation strategies.

PACE Regulatory Guide
8445 Keystone Crossing Ste 106
Indianapolis, IN, USA
Contact: Guide administrator at 516-656-4191 or
The PACE Regulatory Guide is the industry’s only comprehensive online telemarketing law guide featuring Federal TCPA and TSR and all state-specific regulations. It contains easy-to-use summaries and is updated in real time.

Professional Teledata
175 Canal St
Manchester, NH, USA
Contact: Isaac Thompson, business development manager, at 800-344-9944 or
Professional Teledata has provided technology solutions, including the PInnacle telemessaging system, hosted PInnacle Freedom, and TBS, the Total Billing Solution, to the call center industry since 1993.

Pulsar360, Inc
PO Box 319
Littleton, CO, USA
Contact: Michael Dozier, president and CEO, at 720-864-4956 or
Pulsar 360 provides services to over 150 TAS customers, providing tens of thousands of SIP trunks, DIDs, and toll-free numbers. Pulsar 360 understands industry requirements.

Quality Contact Solutions, Inc.
102 Grant St
Aurora, NE, USA
Contact: Angela Garfinkel, president, at 866-963-2889, 516-656-5118, or
Quality Contact Solutions provides outbound telemarketing and call center solutions that achieve sales results. Experienced business-to-business telemarketing with multiple US call centers offer outbound, inbound, email, text, click-to-chat, and more.

Quality Voice and Data, Inc.
Contact: Kelsey Olsen at 888 656-5111, 516-656-5122, or
Quality Voice and Data provides technology specifically for call centers: local caller ID numbers in any area code, SMS text enabled caller ID number, cloud based agent application, and more.

Startel16 Goodyear Bldg B-125
Irvine, CA, USA
Contact: Isaac Thompson, business development manager, at 800-782-7835 or
Startel is a leading provider of contact center solutions and services designed to boost employee productivity and efficiency, reduce operating costs, increase revenue, and enhance the customer

Szeto Technologies Inc  
Szeto Technologies885 Ellingham Ave
Pointe Claire, QC, Canada
Contact: Charles Szeto, president, at 877-697-9386 or
Serving the TAS industry since 1986, Szeto Technologies provides call centers with turnkey communication equipment and services, including telemessaging, switching, messaging, direct connect, and dispatch functionality, as well as work alone and employee safety monitoring apps.

PO Box 600695
Jacksonville, FL, USA
Contact: Randy Ripkey, president, at 706-860-0868 or
Billing and analysis program TASbiller is moving to the cloud. Online payment processing, access from mobile devices, customer portals, and more are now available.

TAS Marketing
233 Whitepine Creek Rd
Trout Creek, MT, USA
Contact: Steve Michaels, broker, at 800-369-6126, 406-827-4131, or
TAS Marketing is a brokerage firm with over 475 telephone answering services sold to date. Steve and his wife, Chris, act as a team to facilitate all the specific details it takes to close a successful transaction. TAS Marketing is thirty-six years strong.

Also see our Association and User Group listing.







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