Don’t Sabotage Your Call Center
By Nancy Friedman, Telephone Doctor Believe it or not, there are many ways to sabotage your call center. The chances are that your staff is … Read more
By Nancy Friedman, Telephone Doctor Believe it or not, there are many ways to sabotage your call center. The chances are that your staff is … Read more
By David Friedman A recent report estimated that over seven trillion emails were sent worldwide last year. Spam messages are jamming in-boxes across the globe … Read more
By Nancy Friedman, Telephone Doctor Most of us in the customer service arena are very good. The reason is simple – we always carry a … Read more
By George T. Platt According to a study commissioned by the Federal Trade Commission, last year over 9.9 million Americans were victims of identity theft, … Read more
By Nancy Friedman, Telephone Doctor What’s your definition of good customer service? What unprofessional behavior irritates you the most when you are interacting with another … Read more
By Nancy Friedman, Telephone Doctor How many times a day do you think “Have a nice day,” is said to someone? How many times has … Read more
By Nancy Friedman, The Telephone Doctor Paper or Plastic? Sound familiar? Do you know what else is familiar? How many of us have been at … Read more
By Nancy Friedman, The Telephone Doctor When most people think of the word “coach,” they immediately imagine someone on the sidelines screaming at their players … Read more
By Nancy Friedman You may not have a lifeline, the chance to phone a friend, or even take two wrong answers away, but you will … Read more
By Lydia Ramsey Have you ever had a bad day in business? One where nothing seemed to go right and everywhere you turned you encountered … Read more