Tag Archives: Telescan

Telescan Adds CenturiSoft Voicemail

Telescan is now offering CenturiSoft voicemail systems for new and existing users.  CenturiSoft, a California based company, is an industry leader known for its feature-rich voice messaging system.

The addition of CenturiSoft will give Telescan users an intelligent sharing of telephony resources between pure voicemail and traditional call center functions.  For instance, voicemail applications can use Telescan’s Prism switch to access out-dial paths using Prism’s least-cost-routing tables.  These outbound paths, as well as inbound call paths, can be shared with live-agent applications for significant cost savings.

“We are always searching for new ideas to help our users,” said Patty Anderson, Telescan’s director of sales and marketing.  “We have added CenturiSoft because we want them to have the best possible system and one that integrates completely with our Spectrum system.”

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Telescan Adds More Staff to Their Support Services Department

Telescan has recently added two people to their growing staff.  “The continued addition of our new employees displays Telescan’s striving dedication to improve our service to all of our customers,” said Patty Anderson, Telescan’s director of sales and marketing.  “That is our goal, to provide the best customer service in the industry.”

The Telescan IT department recently added Victor Kelley as the new Technical Support Services Specialist.  Victor brings his expert skills, broad experience, and innovative ideas to the designing, building and maintaining of Telescan equipment as well as assisting Telescan and Axon customers with hardware support.

The customer service department is happy to add its newest member, Angela Warren, to its staff.  Angela pulls double-duty as a technical support services specialist and a trainer for Telescan.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Telescan’s Spectrum Messenger’s User Profiles & SMS Text Messaging

Telescan released the latest Spectrum Messenger with its new user profile and SMS text messaging features.  These software enhancements are available to all Telescan and Messenger customers with the customer support program.
User profiles can be created for each recipient in the messenger client program, including a photo, phone number list, email address, and other facts about that user.

The Spectrum Messenger also allows for 2-way SMS text messaging to cell phones and is capable of interfacing with any telemessaging platform via a wireless modem or through a SMS service provider.  Messenger’s SMS text messaging offers auto-segmentation of long messages, replies from cell phones back to the sender through a custom SMS ID that distinguishes them from other senders, full logging capabilities, and integration with Telescan’s Spectrum data manager.

“Telescan is excited to bring these enhancements to our users,” said Patty Anderson Telescan’s Director of Sales and Marketing.  “We offer many features and enhancements as part of our customer support program.  Telescan will continue to develop software that will benefit the entire industry.”

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]