Telescan Spectrum Data Manager’s New Call Routing Feature
Telescan released Spectrum data manager R1-13. Featured in this update is a new approach to call routing that provides new opportunities for controlling call distribution, … Read more
Telescan released Spectrum data manager R1-13. Featured in this update is a new approach to call routing that provides new opportunities for controlling call distribution, … Read more
Two major teleservices vendors, Amtelco and Telescan, today announced a merger agreement. The announcement was made simultaneously by Roger Young, president of Telescan, Tom Curtin, … Read more
Telescan recently introduced their new Spectrum appointment scheduler, a Web-based program that helps teleservice customers organize their business schedules, staff availability, and allows call centers … Read more
Harold Holmes joined Telescan as Applications Programmer. Holmes comes from Lincoln Beach Software where he served as Lead Programmer at for 13 years. Holmes developed … Read more
Seven Telescan users recently completed the first ever level 2 technical certification on Telescan equipment. The five day training was sponsored jointly by Telescan and … Read more
Telescan has introduced the integration of automatic message delivery notification between Centuri Messenger and Telescan’s Spectrum. This jointly developed software integration allows the Centuri system … Read more
When Carolyn’s Communications Inc. was alerted to an opportunity from one of their biggest clients, they turned to Telescan to help turn the opportunity into … Read more
Any telemessaging business that serves funeral home clients knows how time consuming it is to update obituaries and memorials; it is also costly for clients. … Read more
At this year’s ATSI Convention, Telescan introduced new live video monitoring. An addition to Telescan’s popular Spectrum Messenger, this innovation allows managers to monitor up … Read more
ATSI (Association of TelesServices International) announced that Telescan is the first vendor to be certified under their Industry Standards Certification program. Telescan’s Prism® switch and … Read more