What’s the Deal with VoIP?
By Jeff Blackey One of the most promising communication tools in the marketplace today is Voice over Internet Protocol (VoIP), an emerging technology that transmits … Read more
By Jeff Blackey One of the most promising communication tools in the marketplace today is Voice over Internet Protocol (VoIP), an emerging technology that transmits … Read more
VoIP pioneer Jeff Pulver, who is responsible for creating the industry Voice on the Net (VON) events, has announced a number of predictions for what … Read more
By Jeff Blackey Telecom expenditures are prevalent and can be costly for any call center, large or small. Here are some ideas on how to … Read more
By David Hauser From startups like Vonage, to giants like AT&T, everyone is marketing VoIP (Voice over Internet Protocol) services, but does this mean it … Read more
By Joseph Sanscrainte If one were to look at the teleservices industry today, one would see a group of companies reeling from the effects of … Read more
By Aelea Christofferson Least cost routing and disaster recovery has been understood and applied to outgoing calls for years. Programming a switch to select a … Read more
CLECs, or Competitive Local Exchange Carriers, are local, regional, or even national telephone companies which offer an alternative to the traditional phone company. Generally they … Read more
By Peter Lyle DeHaan, PhD Headsets were an invention, born out of necessity, to prevent the fatigue and strain caused when agents worked all day … Read more
By Christine J. Holley “By 2006, some 35 percent of all annual North American call center sales will be made over IP networks.”– 2002 North … Read more
By Ken Rothacker This is part four in our ongoing series about understanding your phone bill. Here is the next question you should ask before … Read more