Don’t Put the Technology Cart Before the Horse
By Eric Miller In the battle for increased market share, outsourcers continue to search for creative ways to provide new and different call center services. … Read more
By Eric Miller In the battle for increased market share, outsourcers continue to search for creative ways to provide new and different call center services. … Read more
AC (Alternating Current): Standard household current, available at wall plugs and used to power most electrical devices. The most common AC Voltage is 120, although … Read more
It may not be exciting, glamorous, or invigorating, yet for the vast majority of companies in the teleservices industry, messaging services constitute the bulk of … Read more
As telephone numbers are assigned, the availability of numbers within an area code diminishes. In order to make sure that there are always numbers available, … Read more
Unified messaging was designed to solve a problem: message overload. For most of us, we not only receive too many messages, but these messages are … Read more
By Scott Stone Voice mail is one of the most significant communication technologies of the past decade. It enables people to access messages from virtually … Read more
By Gary Blasiar One main objective of any business’s customer service department is to satisfy and build relationships within its customer base. Customers are demanding … Read more
By Irene Cash The evolution of technology is sometimes difficult to keep up with. Looking back on the evolution that the traditional answering service has … Read more
By Frank D’Ascenzo [Part I of this series was in the May 2000 issue of Connections Magazine.] 2. Adding Internet Unified Messaging Services. A. Internet … Read more
By Nigel Alexander and Ben Feder Unified Messaging is taking our industry by storm. Here are two different accounts by Nigel Alexander and Ben Feder … Read more