Startel, Professional Teledata, and Alston Tascom launched The Customer Spot (TCS), a new self-service customer portal. TCS was unveiled during the companies’ first combined user group conference in Denver, Colorado.

From TCS, all technical documentation, including user guides, manuals, application and release notes, product information, and company updates can be accessed from one location. Customers can also use TCS to open support cases, track cases, and view the status of all cases associated with their account. Other key features include article and resource search capabilities, add notes to a support case, and account management.

“We believe that sharing our resources and knowledge is the key to helping our customers achieve greater success with our software solutions,” said Brian Stewart, chairman and CEO of Startel, Professional Teledata, and Alston Tascom. “Given the nature of our industry and the fact that our customers are located around the world, it is essential that we provide users with one central platform that they can access 24/7 at their convenience. We are thrilled to deliver The Customer Spot, and we plan to further expand its self-service functionalities to ensure our customers have everything they need to be successful.”

Startel, Professional Teledata, and Alston Tascom customers can request access by completing the online web form.

Startel, Professional Teledata, and Alston Tascom are leading providers of unified communications, business process automation, and performance management solutions and services. They leverage their solutions and industry knowledge to empower organizations to improve agent productivity, reduce operating costs, and increase revenues. For more information, call 949-863-8776.

Startel Corporation announced the availability of Startel Contact Management Center (CMC) v14. “With this latest release, Startel continues the advancement of the Startel Contact Management Center and its commitment to helping enhance the overall customer experience,” said Brian Stewart, chairman and CEO of Startel.

The CMC v14 release includes several new features and enhancements designed to help contact centers streamline efficiency, achieve HIPAA compliance, and improve agent productivity. These features include:

• Client Scrub: Archived data, including protected health information, can now be deleted for a current or past client. This new feature helps ensure contact centers maintain compliance with the latest HIPAA regulations.
• Multi-Site Responses: Email, SMS, secure messaging, and secure messaging plus responses that are not automatically associated to a client will now be associated with a specific site rather than the system.
• Search Function: Specified text strings, such as a client’s user name or company name, can be searched on in IntelliSite Access Control plug-in. This new search tool helps to increase staff efficiency and productivity.
• Skip Voice Record: Call recordings can be paused when agents enter a field that requests sensitive data, such as credit cards, social security numbers, and patient information. This helps ensure contact centers maintain HIPAA, PCI, and HITRUST compliance.
• SMS Reply: SMS replies are tied to the last message sent to the replying device, helping users to locate and respond to conversations quickly.

For more information, contact Startel at 949-863-8776 or visit www.startel.com.

Startel Corporation announced a strategic partnership with Pulsar360, a telecommunication solutions provider to small and mid-size organizations. Pulsar360 provides tens of thousands of SIP trunks, DIDs, and toll free numbers to eighty-some customers. As part of the partnership, the companies have successfully completed interoperability testing of the Startel soft switch with Pulsar360’s telecommunication services. Together, Startel and Pulsar360 can deliver comprehensive voice, data, and contact center solutions to the TAS marketplace and their joint customers.

“Our strategic partnership with Pulsar360 will help enable us to deliver an industry-focused, reliable, and cost-effective communication solutions,” said Bill Lane, president and CEO of Startel. “We are looking forward to working together to provide our mutual customers with top notch services and solutions.”

“Like Startel, Pulsar360 is a service-oriented company focused on helping its clients realize their business objectives,” said Michael Dozier, president of Pulsar360. “We have made significant investments in network infrastructure and service offerings to meet the special requirements of the industry, and we are excited to partner with Startel to provide our joint customers with a comprehensive and valuable service.”

Startel Corporation announced the availability of its new disaster recovery service. Unveiled at the 2016 Startel National User’s Group conference in San Diego, Startel’s disaster recovery service provides customers with a complete failover solution and peace of mind.

This service enables users to backup application data in a simple, non-disruptive manner. Key features include automated synchronization of database and key files, automated database and key file backup, and a backup system that acts as a hot standby system. Synchronizations occur automatically on both the Startel Contact Management Center and Startel soft switch.

“With Startel’s disaster recovery service our entire system is now fully replicated,” said Drew Ritter, owner and president of Advantage TeleMessaging, Inc. “If an unplanned event were to occur, we can now minimize downtime and help ensure client data remains secure and accessible and service continues uninterrupted. This is a huge benefit for our clients, peace of mind for our team, and a competitive advantage.”

“Mission-critical organizations like our customers cannot afford to be down, and we are happy to provide them with a service that not only minimizes downtime but also minimizes customer impact,” said Bill Lane, president and CEO of Startel.

Industry Veteran to Become New Western Regional Sales Manager

Startel Corporation has expanded its sales team with the addition of Bobby Bennett, Jr. as sales manager for the western region.

Bennett has more than 22 years of sales and business development experience in the TAS and healthcare industries. Most recently, Bennett served as a regional sales manager with Amtelco for 15 years. Before that, he worked in sales roles at Telescan and CadCom, now doing business under the name OnviSource.

“I’m thrilled to welcome Bobby to the Startel team,” said William Lane, president and CEO of Startel. “Bobby is a highly skilled sales and business development professional and has been contributing to the TAS and healthcare industries for many years. He has a strong background in sales and management and we are excited to have him join our team to help drive our development and future growth.”

“I am excited to join the Startel team and look forward to helping the company further expand its presence in both the TAS and healthcare markets,” said Bennett. “With its comprehensive product offering, defined road map and tenured staff, the company has significant potential for growth and I feel privileged to have the opportunity to be a part of it.”

Bennett will remain based in Oklahoma and will be responsible for business development and sales for all states west of the Mississippi River.

Startel Corporation announced that its new secure messaging solution, Startel Secure Messaging Plus (SM+), is available for Android®. With this new software, users can send and receive secure messages, including audio and image attachments, from Android devices.

SM+ for Android includes the same key features and functionality available to iOS® users. All message content and attachments sent and received on devices using SM+ are encrypted. In addition, messages cannot be forwarded, copied, saved, or printed, preventing sensitive information from being passed on to individuals who should not have access to it.

“We are thrilled to expand our new secure messaging solution to include compatibility with Android devices,” said Bill Lane, president and CEO of Startel. “By providing the marketplace with the ability to access Startel Secure Messaging Plus through multiple operating systems and devices, we will not only expand our product offering footprint but help further our goal of providing the healthcare community with a vehicle to deliver secure and seamless communication.”

Startel Secure Messaging Plus is available now as a stand-alone solution or can be integrated with the Startel Contact Management Center.