Tag Archives: Startel

Startel Releases Contact Management Center v14

Startel Corporation announced the availability of Startel Contact Management Center (CMC) v14. “With this latest release, Startel continues the advancement of the Startel Contact Management Center and its commitment to helping enhance the overall customer experience,” said Brian Stewart, chairman and CEO of Startel.

The CMC v14 release includes several new features and enhancements designed to help contact centers streamline efficiency, achieve HIPAA compliance, and improve agent productivity. These features include:

  • Client Scrub: Archived data, including protected health information, can now be deleted for a current or past client. This new feature helps ensure contact centers maintain compliance with the latest HIPAA regulations.
  • Multi-Site Responses: Email, SMS, secure messaging, and secure messaging plus responses that are not automatically associated to a client will now be associated with a specific site rather than the system.
  • Search Function: Specified text strings, such as a client’s user name or company name, can be searched on in IntelliSite Access Control plug-in. This new search tool helps to increase staff efficiency and productivity.
  • Skip Voice Record: Call recordings can be paused when agents enter a field that requests sensitive data, such as credit cards, social security numbers, and patient information. This helps ensure contact centers maintain HIPAA, PCI, and HITRUST compliance.
  • SMS Reply: SMS replies are tied to the last message sent to the replying device, helping users to locate and respond to conversations quickly.

StartelFor more information, contact Startel at 949-863-8776 or visit www.startel.com.

Startel and Pulsar360 Announce Strategic Partnership

Startel Corporation announced a strategic partnership with Pulsar360, a telecommunication solutions provider to small and mid-size organizations. Pulsar360 provides tens of thousands of SIP trunks, DIDs, and toll free numbers to eighty-some customers. As part of the partnership, the companies have successfully completed interoperability testing of the Startel soft switch with Pulsar360’s telecommunication services. Together, Startel and Pulsar360 can deliver comprehensive voice, data, and contact center solutions to the TAS marketplace and their joint customers.

“Our strategic partnership with Pulsar360 will help enable us to deliver an industry-focused, reliable, and cost-effective communication solutions,” said Bill Lane, president and CEO of Startel. “We are looking forward to working together to provide our mutual customers with top notch services and solutions.”

“Like Startel, Pulsar360 is a service-oriented company focused on helping its clients realize their business objectives,” said Michael Dozier, president of Pulsar360. “We have made significant investments in network infrastructure and service offerings to meet the special requirements of the industry, and we are excited to partner with Startel to provide our joint customers with a comprehensive and valuable service.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Startel Launches Disaster Recovery Service

Startel Corporation announced the availability of its new disaster recovery service. Unveiled at the 2016 Startel National User’s Group conference in San Diego, Startel’s disaster recovery service provides customers with a complete failover solution and peace of mind.

This service enables users to backup application data in a simple, non-disruptive manner. Key features include automated synchronization of database and key files, automated database and key file backup, and a backup system that acts as a hot standby system. Synchronizations occur automatically on both the Startel Contact Management Center and Startel soft switch.

“With Startel’s disaster recovery service our entire system is now fully replicated,” said Drew Ritter, owner and president of Advantage TeleMessaging, Inc. “If an unplanned event were to occur, we can now minimize downtime and help ensure client data remains secure and accessible and service continues uninterrupted. This is a huge benefit for our clients, peace of mind for our team, and a competitive advantage.”

“Mission-critical organizations like our customers cannot afford to be down, and we are happy to provide them with a service that not only minimizes downtime but also minimizes customer impact,” said Bill Lane, president and CEO of Startel.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Bobby Bennett Joins Startel

Industry Veteran to Become New Western Regional Sales Manager

Startel Corporation has expanded its sales team with the addition of Bobby Bennett, Jr. as sales manager for the western region.

Bennett has more than 22 years of sales and business development experience in the TAS and healthcare industries. Most recently, Bennett served as a regional sales manager with Amtelco for 15 years. Before that, he worked in sales roles at Telescan and CadCom, now doing business under the name OnviSource.

“I’m thrilled to welcome Bobby to the Startel team,” said William Lane, president and CEO of Startel. “Bobby is a highly skilled sales and business development professional and has been contributing to the TAS and healthcare industries for many years. He has a strong background in sales and management and we are excited to have him join our team to help drive our development and future growth.”

“I am excited to join the Startel team and look forward to helping the company further expand its presence in both the TAS and healthcare markets,” said Bennett. “With its comprehensive product offering, defined road map and tenured staff, the company has significant potential for growth and I feel privileged to have the opportunity to be a part of it.”

StartelBennett will remain based in Oklahoma and will be responsible for business development and sales for all states west of the Mississippi River.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Startel and Professional Teledata Announce Merger

Startel Corporation, a provider of unified business communications for contact centers and telephone answering services (TAS), announced its merger with Professional Teledata, a pioneer in order entry, billing management and hosted and premise-based solutions for call centers. Effective September 2, 2015, Professional Teledata is now a wholly owned independent subsidiary of Startel.

The companies have a relationship that dates back more than 30 years, serving the TAS industry and many of its joint customers. With this merger, the combined organization expands its product offerings to broader markets while enhancing overall technical expertise, increasing customer service availability and adding depth to the leadership team. This merger is a win-win for both organizations, as well as its combined customer base and the entire TAS industry.

“We are very excited about Startel and Professional Teledata coming together,” said Bill Lane, president and CEO of Startel. “We look forward to joining teams, and leveraging the resources, capabilities and technical expertise of the combined companies to provide a higher level of customer support and greater breadth of product offerings to the marketplace.”

“Given our long relationship and shared vision of providing telephone answering services and contact centers with solutions to improve efficiency and increase revenue, combining companies seemed like a natural fit,” said Pat Kalik, president of Professional Teledata. “We are thrilled with the merger; it is a positive development for both organizations, customer bases and employees.”

The companies’ offices will remain open in Irvine, California and Manchester, New Hampshire. Three principals of Professional Teledata, including Jim Graham, Alan Hartmann and Pat Kalik, will join the senior management team of Startel to lead the combined company.

[Source: PRweb]

Startel HIPAA-Compliant Secure Messaging Solution Available for Android

Startel Corporation announced that its new secure messaging solution, Startel Secure Messaging Plus (SM+), is available for Android®. With this new software, users can send and receive secure messages, including audio and image attachments, from Android devices.

SM+ for Android includes the same key features and functionality available to iOS® users. All message content and attachments sent and received on devices using SM+ are encrypted. In addition, messages cannot be forwarded, copied, saved, or printed, preventing sensitive information from being passed on to individuals who should not have access to it.

“We are thrilled to expand our new secure messaging solution to include compatibility with Android devices,” said Bill Lane, president and CEO of Startel. “By providing the marketplace with the ability to access Startel Secure Messaging Plus through multiple operating systems and devices, we will not only expand our product offering footprint but help further our goal of providing the healthcare community with a vehicle to deliver secure and seamless communication.”

Startel Secure Messaging Plus is available now as a stand-alone solution or can be integrated with the Startel Contact Management Center.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Startel Announces External SoftPhone Application

Startel Corporation announced the availability of its new soft phone application, the Startel external softphone. Using Session Initiation Protocol (SIP), the Startel softphone enables users to manage communications easily and efficiently from a PC or laptop rather than a traditional telephone.

With this, Startel offer users two softphone options depending on one’s business environment. Startel’s Contact Management Center (CMC) embedded agent interface (AI) softphone is used for PCs that reside on the local network. The new, external softphone application uses the resources of the local PC and can function as a standalone phone (emulating an IP phone) or by a local or remote agent. It is integrated with AI and can be controlled by its telephony keys. Benefits include dedicated audio resources, flexible deployment options, and a cost-effective solution.

“We are excited to leverage the Startelbenefits of SIP-based communication and provide the marketplace with a powerful voice solution that requires little hardware and no dedicated phone lines,” said Bill Lane, president and CEO of Startel. “The Startel external softphone is a great complement to our unified communications services – and a very affordable alternative for both local and remote agents, and traveling business owners, who need to stay connected.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Startel Updates Multichannel Contact Center Platform

Startel Corporation released the latest version of its flagship platform, the Startel Contact Management Center (CMC). The new release features several enhancements focused on improving overall security.

The Startel CMC is a windows-based, multichannel platform that combines queuing and routing processes, scripting and dispatching, and real-time monitoring for telephone answering services and contact centers. It also manages and blends all inbound and outbound media, including voice services, SMS, email, fax, paging, and instant messaging. The Startel CMC now offers users the following new features, some of which are recommended by HIPAA: Enhanced Encryption, SSL/TLS Support, Private Transport Option, Secure Device Reporting, and TigerText Integration.

“The Startel CMC 12.1 demonstrates our dedication to helping organizations better understand the use of sensitive data and how to mitigate their risk,” said Bill Lane, president and CEO of Startel. “Sensitive information is a major concern for any business that handles patient health information and credit card data. Electronically stored and transmitted data is essentially fluid, and as a result most organizations don’t know with certainty where their sensitive data is at all times.”

StartelTo upgrade to the latest version of the Startel CMC, contact Startel technical support. Users will have the opportunity to receive CMC 12.1 training on March 30 at the annual SNUG Conference.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Startel Achieves Microsoft Gold Application Development Competency

Startel Corporation announced it has attained a Gold Application Development competency, demonstrating a “best-in-class” ability and commitment to meet Microsoft Corp. customers’ evolving needs in today’s dynamic business environment. To earn a Microsoft Gold competency, partners must successfully complete exams (resulting in Microsoft Certified Professionals) to prove their level of technology expertise, and then designate these certified professionals uniquely to one Microsoft competency, ensuring a certain level of staffing capacity. They must also submit customer references that demonstrate successful projects (along with implementing a yearly customer satisfaction study), meet a revenue commitment (for most gold competencies), and pass technology and/or sales assessments.

Startel“We are very pleased to have achieved Gold Application Development Competency in the Microsoft Partner Network,” said Bill Lane, president and CEO of Startel. “The benefits provided through this competency will allow us to continue to deliver market leading solutions that help our customers accelerate revenue growth, improve customer satisfaction and lower overall cost of service.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Startel Corporation Announces New Western Area Sales Manager

Startel Corporation has announced Chuck Tonne as their new western area sales manager. Chuck will report directly to Bill Lane, president and CEO. Chuck will be based in Arizona and in his new role will focus on formulating solutions for existing and potential new customers in the Western United States.

Chuck has extensive industry experience working for a variety of value-added resellers and his background aligns well with Startel’s portfolio and strategic direction. His sold PBX, ACD, IVR, VoIP, and voicemail products based on a variety of vendor platforms, which positions him well to bring value to Startel customers.

“I am extremely excited to be representing Startel,” Chuck stated. “I look forward to strategizing with our clients to optimize their business platforms by utilizing Startel’s robust suite of products.”

For more information, contact Chuck at chuck.tonne@startel.com or 480-775-6601.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]