Message Taking Systems
By Peter Lyle DeHaan, PhD Whether you are an outsourcing call center processing calls for your clients, or an in-house operation taking messages for co-workers, … Read more
By Peter Lyle DeHaan, PhD Whether you are an outsourcing call center processing calls for your clients, or an in-house operation taking messages for co-workers, … Read more
By Peter Lyle DeHaan, PhD For the inbound call center, projecting call traffic and scheduling the optimum staff to match those projections is often a … Read more
Over the years, the processing of phone calls has evolved from hand-written messages, to fill-in-the-blank computer templates, and most recently to software driven prompts or … Read more
By John Ratliff In today’s fast-paced business environment, successful companies know their customers and quickly respond to their needs. To react to these interactions with … Read more
For as long as telemessaging companies have been processing calls for doctors and other professionals, there have likely been requests to handle appointments. Although the … Read more
Every business owner and manager is concerned about the future. While people tend view their prospects in varying time horizons (albeit a day, a year, … Read more
Regardless of platform, paradigm, or perspective, one common need of every teleservice company is to quickly, accurately, and effectively bill their clients for services rendered. … Read more
In the March/April, issue of Connections Magazine we highlighted unified messaging systems. Essentially, unified messaging systems collect messages of various formats and origins, centrally storing … Read more
By Irina Popescu Computer software and equipment budgets are shrinking. More and more companies are turning to the license-free Linux operating system to run their … Read more
By John Jones The definition of a softswitch is nebulous at best. Some manufacturers will use a very narrow definition that fits the functions of … Read more