The Six Touch Points of Communications
By Nancy Friedman, The Telephone Doctor Are you aware of all the six touch points of communications? These are six ways you can enhance or … Read more
By Nancy Friedman, The Telephone Doctor Are you aware of all the six touch points of communications? These are six ways you can enhance or … Read more
By Elaine Senecal / Illustration by Chris Lewis The person asking the questions controls the call, right? Yes! Asking questions allows us to direct the … Read more
By Len Foley Law #1: Keep your mouth shut and your ears open. This is important for the first few minutes of any sales interaction: … Read more
By Len Foley Terrible Lie #1: You need to sell more to make more money. Fact: You need to sell less to make more money. … Read more
By Steve Michaels The dreaded day had finally come. One of the requirements to enter our alpaca, Sweet Pea, into the top Celebrity Sale of … Read more
By Paul Butler In the world of answering service sales, the window of opportunity opens and closes very quickly. Never has the saying “timing is … Read more
By Ed Gorman When a prospect calls to inquire about your service, the sales person simply quotes rates and hopes that you are the lowest … Read more
By Orvel Ray Wilson It’s a jungle out there. You are not paranoid; they really are out to get you. Doing business in the highly … Read more
By John E. Hudson Marketing has long been a fancy of mine. The reason I find marketing so interesting is that it deals with the … Read more