Check Your Email
By Peter Lyle DeHaan, PhD How do you regard email? Is it something that you can’t live without, a necessary evil, or somewhere in between? … Read more
By Peter Lyle DeHaan, PhD How do you regard email? Is it something that you can’t live without, a necessary evil, or somewhere in between? … Read more
By Marsha Lindquist Salespeople are motivated to earn commissions. So when they enter a sales situation, they naturally think of money and they think the … Read more
By Diane Bernebaum According to a report from Dimension Data, two out of three contact centers across the world fail to provide their agents with … Read more
In the last issue, I shared the story of a telephone salesman, Karl, who was seemingly willing to say anything – true or not – … Read more
Last year, my family’s two favorite TV shows were on the WB and UPN television networks. These two networks merged this fall to become the … Read more
By John Patrick Dolan Whether you are selling call center services or widgets, to negotiate effectively you must be able to communicate effectively. Unfortunately, most … Read more
By Bill Gager Everyone in sales talks about the prospect’s best interests, but few salespeople actually act on them. In reality, the money and effort … Read more
By John Patrick Dolan The sales negotiation process can seem like a miserable chore when the parties involved resort to underhanded tactics and sneaky methods … Read more
By Jerry Weissman Joe DiMaggio, the baseball immortal, was once asked by a reporter, “Joe, you always seem to play ball with the same intensity. … Read more
By Brian Tracy There are several reasons why the end game of selling is stressful and difficult. First and foremost is the skepticism of prospects … Read more