Tag Archives: Peter DeHaan Publishing

News Release: Peter DeHaan Keynote Speaker at SNUG

Industry Leader to Address Major Telephone Answering Service User Group

Connections Magazine logo

Mattawan, Michigan – The Startel National Users Group (TeamSNUG) announced that Dr. Peter Lyle DeHaan, PhD will be a featured speaker at TeamSNUG’s 25th Annual Conference being held in Albuquerque, New Mexico March 11-14, 2012. The conference, which is open to both members and non-members, will include sessions on our industry as well as platform-specific educational and training sessions geared specifically for TAS owners, managers, and technical staff.

“We are honored to have Dr. DeHaan at our event and we are excited to hear his thoughts about the future of the TAS industry and how we can prepare for it,” said TeamSNUG Conference Chair Cameron Reichert.  “Having Dr. DeHaan as our keynote speaker rounds out an already value-packed conference schedule.  His session will be enlightening to anyone in the TAS industry.  We welcome our members, non-members as well as anyone interested in utilizing the Startel platform.”

Peter DeHaan has a PhD in business administration and is the owner of Peter DeHaan Publishing Inc, which whose periodicals include Connections Magazine, TAS Trader, and AnswerStat, as well as web-based media and informational sites.

For more information visit www.PeterDeHaan.com and www.TeamSNUG.org.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

News Release: Follow Connections Magazine on Twitter

Connections Magazine logo

Call Center Magazine To Tweet Breaking Call Center News and Information

Mattawan, Michigan – Connections Magazine is now tweeting! Find us at twitter.com/connections_mag. “Our Twitter account is an extension of our newsfeed, podcast, and Facebook pages, providing a Twitter-sized summary of what has been posted on these three resources,” stated Peter Lyle DeHaan, president of Peter DeHaan Publishing Inc and publisher of Connections Magazine.  “Often our tweets are a news headline, followed by the actual URL.”

DeHaan added that “tiny URLs” will not be used in Connections Magazine’s tweets, but instead the actual Web address. This is because many people are rightfully wary of these space-saving shortcuts, since the destination Website is obscured to the user.  “We want our readers to be assured that the link they click on is a safe one,” he added.

In addition to Twitter, Connections Magazine is also on Facebook and has a newsfeed. The newsfeed, podcasts, and Twitter have the option of receiving updates via an RSS feed, as well as email notification.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

News Release: Connections Magazine is now on Facebook

Call Center Magazine Embraces Social Media to Better Connect with Readers and Industry

Connections Magazine logo

Mattawan, Michigan – Connections Magazine is now on Facebook! Please stop by and check it out. Already included are:

  • Events listing.
  • Photos section
  • Discussion area
  • …and more to come.

Click that you “Like” the Connections Magazine Facebook page to get more connected with the call center industry—and post your ideas, thoughts, suggestions, and questions.

Connections Magazine is published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor-in-chief.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Connections Magazine Articles Re-organized; New Topics Added

The Connections Magazine website lists all the articles that we have published, listed by topic. Over the holiday break, we have reorganized the groupings and added several new headings. The complete list of topics is listed below:

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

News Release: Connections Magazine’s New ePublication, TAStrader

New Periodical Exclusively Addresses Telephone Answering Service Industry

Connections Magazine logo

Mattawan, Michigan – Connections Magazine is proud to announce the debut of our new electronic publication, TAS Trader, designed specifically for the telephone answering service (TAS) industry.

Connections Magazine and Peter DeHaan Publishing Inc announced the debut of their new electronic publication, TAS Trader, designed specifically for the telephone answering service (TAS) industry. TAS Trader is written “by the TAS industry – for the TAS industry” in order to help readers “buy, sell, learn, and succeed.” The publication is distributed over the Internet and designed so that it can be easily read on a computer monitor or conveniently printed on 8½ x 11 paper.

“If you are part of the telephone answering service industry,” said Peter DeHaan, “then we encourage you to check out our premier issue at tastrader.com. This publication is designed with you in mind.” Interested readers may subscribe on the TAS Trader website and will be notified when future issues are available.

Each issue contains a lead article specifically for the answering service industry, classified ads, and an events calendar. Future issues will include news headlines and other industry content. The publication is scheduled to be bimonthly for the remainder for 2009, going to monthly in 2010. That may change, however, as there is already interest in it becoming monthly in 2009.

Contact us to learn more.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Happy New Year!

By Peter Lyle DeHaan, PhD

Author Peter Lyle DeHaan

We, at Connections Magazine, wish you a safe, healthy, and prosperous 2009.

Thank you for all your support, encouragement, and appreciation in 2008. We will work to keep that momentum going, continuing to serve you as we roll into 2009.

Have a Happy New Year!

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of Connections Magazine. He’s a passionate wordsmith whose goal is to change the world one word at a time.  Read more of his articles at PeterDeHaanPublishing.com.

Happy Thanksgiving Day!

By Peter Lyle DeHaan, PhD

Author Peter Lyle DeHaan

Tomorrow is Thanksgiving Day in the United States.

Given the uncertainty of these times, it is easy to be pessimistic. Therefore, it is good that Thanksgiving Day comes around to provide us with the opportunity to reflect on all the numerous good things we have to be thankful for — things that many people in other places around the world do not have and do not enjoy.

In additional to being thankful for family, friends, home, and work, I am also thankful for the many friendships I have with my extended Connections Magazine family. You are the reason that I do what I do — and you make it a joyful endeavor.

Thank you—and Happy Thanksgiving!

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of Connections Magazine. He’s a passionate wordsmith whose goal is to change the world one word at a time.  Read more of his articles at PeterDeHaanPublishing.com.

News Release: Connections Magazine Launches Industry-Exclusive News and Information Feed

Leading Call Center Publication Unveils Industry Newsfeed

Connections Magazine logo

Mattawan, Michigan – In order to better serve readers and provide an additional means of communication, Connections Magazine has launched an industry-specific news and information feed. Configured much like a typical blog, the newsfeed will provide updates and information to the Connections Magazine’s audience.

Information will include notices of when new information or sections have been added to the Connections Magazine website, exclusive online articles, guest editorials, and selected breaking news. Of specific importance are notices each time a new issue of Connections Magazine is available online for reading, viewing, or printing. Typically, each issue is added online a week or more before the mailed version is received.

“There are three ways of accessing information from the newsfeed,” said Peter Lyle DeHaan, PhD president of Peter DeHaan Publishing Inc and publisher and editor-in-chief of Connections Magazine. “First, it can be checked manually. Alternately, readers may sign up to be notified via email of all new information – the goal is no more than one notification per week. Lastly, there is an option for Aton and RSS newsfeeds.” All three may be accessed at connectionsmagazine.com.

For more information, go to www.connectionsmagazine.com.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Welcome!

“This blog has been established, in order to serve you better and notify you of relevant news, website updates, and information for call centers and the teleservice industry,” said said Peter Lyle DeHaan, president of Peter DeHaan Publishing Inc and publisher and editor-in-chief of Connections Magazine.”

Check back periodically for new information, or…

sign up for email notification, or…

use the handy Atom or RSS news feeds.

If you have any questions or comments, please email peter@connectionsmagazine.com.

[Note: In November of 2014, the Connections Magazine website and blog were merged into one site.]

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, editor.]

List of Outsource Call Centers

Connections Magazine and Peter DeHaan Publishing Inc are pleased to offer the following call center directories to help others find information about your operation.

Should your call center be listed in these directories?

Listings are only $360 a year and will more than pay for itself on your first sale. For less than a dollar a day, your call center can receive an enhanced listing, which includes:

  • Prime placement
  • An expanded description
  • Your logo

Contact us to learn more.