Quality Contact Solutions named Top 10 Healthcare BPO for 2022
Quality Contact Solutions (QCS) shared that they have been recognized among the Top 10 Healthcare BPO Companies 2022 by Healthcare Business Review. “We are excited … Read more
Quality Contact Solutions (QCS) shared that they have been recognized among the Top 10 Healthcare BPO Companies 2022 by Healthcare Business Review. “We are excited … Read more
By Kathy Sisk To conclude our series of articles on outsourcing success, here are two optional topics we need to address. Consider an Independent Project … Read more
By Brad Snedeker As a business process outsourcer (BPO) or outsourcing contact center, your agents serve as the face of your clients’ businesses. Low performance … Read more
By Kathy Sisk Once you select the agency you feel most confident in and the contract is signed, the real challenge begins; you must manage … Read more
By Kathy Sisk Should you decide that outsourcing may be right for you from a financial standpoint, consider the following steps to assist you in … Read more
By Patricia Qvern As consumers, we want every call center that provides us with service to operate twenty-four hours a day, seven days a week. … Read more
By Melissa Hinrichs Capturing data during a telemarketing call seems straightforward, doesn’t it? The telemarketing agent simply types in what the customer says. However, when … Read more
By Stephen Ferber Although my wife and I have been in the car-buying market before, this time is different. The car is not for us. … Read more
Corey Kotlarz, former vice president of an award winning outsource call center service agency, opened Outsource Consultants, a call center outsourcing brokerage and consulting firm. … Read more
By Richard Hamilton The difference between a good program start-up and a poor program start-up is well-executed implementation. There are many variables to an implementation … Read more