Tag Archives: OnviSource

OnviSource Introduces Net Zero Solution for System Upgrades

OnviSource announced their new Net Zero Solutions package, which is a combination of free telecom consulting services yielding potential monthly savings, a special offer to upgrade from a legacy system to OnviSource’s latest call center technology, OnviCenter 6, and attractive monthly financing.  Net Zero Solutions can enable some telemessaging call centers to upgrade their legacy systems to the latest technology with net zero monthly cost, while enjoying new opportunities to expand revenues and optimize operations.

Assessment of user requirements and a telecom billing audit is the first part of Net Zero Solutions.  Audits — which ensure call centers aren’t paying unnecessary fees and secure the best rates possible — have resulted in reduced telecom service rates that offset the cost to upgrade to a new system.

Qualified customers can procure specially discounted OnviCenter 6 systems, offsetting monthly lease payments with their monthly telecom savings; leasing is available through a trusted financing institution.  OnviCenter 6 delivers the latest technologies in teleservices, workforce optimization, and agent scripting-automation; as well as the capability to offer order processing-fulfillment and inbound-outbound campaign management.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

OnviSource Announces Expansion for BPO Services Division

OnviSource announced the expansion and acquisition of new contracts for its business process outsourcing services, OnviServ.  As a result, efforts to rapidly recruit and hire call center customer service and sales representatives to fulfill the required positions are under way in OnviSource’s Plano, Texas, and Enid, Oklahoma, facilities.

OnviSource estimates that forty-one new full-time and part-time call center positions will be added between the two locations over the next few months.  To accommodate the requirements, OnviSource is extending business hours to include nights and weekends.

OnviSource offers a professional environment to energetic individuals with a strong work ethic who would like to be part of a team committed to excellence in both internal and external customer relations.  Business process outsourcing services are supported by OnviSource’s own workforce optimization and automation products, training, and competency management programs, effective business process management, and a variety of employee recognition and career development programs.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

OnviSource Announces Explora Speech Analytics for Call Centers

OnviSource announced the availability of highly Explora Speech Analytics solution for call centers and enterprises.  Explora Speech Analytics is integrated with the OnviCenter 6 workforce optimization (WFO) software suite that includes call recording, quality assurance, screen capture, coaching, workforce management, and agent transaction automation.  Explora audio mining delivers value for customer experience requirements, sales, marketing, and business intelligence gathering across the enterprise.

The Explora speech technology is a phonetic engine that provides fast and accurate search, permitting analysis of 100% of recordings in near-real time with industry standard servers.  With Explora Speech Analytics call centers can perform analysis of recording for clients or permit web-access to clients so they can conduct their own search and analysis of recordings pertaining to their business only.  Clients can analyze and identify “hot topics” and areas of interest without complete reliance on the call center itself.  Intelligence gleaned from recordings allows call centers and clients alike to instantly uncover actionable knowledge that can be used to both their advantages.  Explora’s low price makes it economical for call centers to offer this value-added service to their clients.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Center Partners Chooses to Standardize Solutions

Center Partners, a provider of contact center outsourced solutions within call center and eLearning, has named OnviSource its strategic partner and sole provider of call recording and quality monitoring solutions throughout its multi-location enterprise.

“As a trusted technical advisor and partner, OnviSource is forward looking in bringing new technologies with revenue-bearing features to us.  Thought leadership makes them a great strategic partner,” explained Michael Alden, Director of Information Technology at Center Partners. “More importantly, proven and affordable solutions, quick responsiveness and proactive issue resolution is what sets OnviSource apart from other vendors and why we chose to standardize on their platform.”

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

OnviSource Selected for Avaya DevConnect Program

OnviSource Inc., a provider of integrated call center software product solutions and call center outsourcing services, has been selected by Avaya Inc., a provider of business communications applications, systems, and services, for membership in the Avaya DevConnect program.  The Avaya DevConnect program promotes the development, compliance testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions.

OnviSource is the developer of the OnviCenter 6 product suite, a family of applications that deliver workforce optimization and customer interaction management software solutions including call recording, speech analytics, quality assurance, compliance management, screen capture, workforce management, and agent transaction automation.

“Membership in Avaya’s developer community will help us deliver end-to-end and unified solutions to call centers and enterprises,” said John Hird, Vice President of Product Marketing at OnviSource.  “Building on Avaya’s established and enterprise-wide voice and data infrastructure, OnviSource is capable of offering workforce optimization applications that can be seamlessly deployed, while reducing integration time and costs, improving network security and reliability and preserving customer’s prior investments.”

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

OnviSource Reps to Sit on OEO Board

The OnviSource Equipment Owners Association (OEO) has voted to forge a new partnership with OnviSource in an unprecedented user-vendor joint effort.  “We have worked hard to develop this unique affiliation” said Judy Vincent, President of OEO “and I am confident that having OnviSource representatives on our Board of Directors will allow us to best serve the needs of our members through an exceptional communication conduit.”

“We are very excited about what this new partnership will allow us to accomplish,” said John Hird, VP of Business Development and Product Marketing at OnviSource.  “Serving on the OEO board will give us insight into the specific challenges faced by the industry.  Direct two-way communication will allow us to address their needs and tailor our products to help them grow.”

“OnviSource is indeed excited and honored to be part of the OEO Association.  We have been working diligently and tenaciously since 2006 to create such a unique, professional, and cooperative partnership,” said Ray Naeini, Chairman and CEO of OnviSource.

(OEO, a for-profit professional association serving the membership of education needs of OnviSource equipment users.  OnviSource delivers workforce optimization and customer interaction management software.)

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

OnviSource Introduces Explora Speech Analytics Software

OnviSource announced the rollout of OnviCord Explora, speech analytics software built on the latest phonetic audio search technology.  Explora speech analytics solution is the newest addition to the company’s OnviCenter 6 suite of fully integrated customer interaction management products.

Explora call center speech solution utilizes a phonetic engine to provide analysis of speech content.  It is fully integrated with the OnviCenter 6 product suite, which includes call center speech solutions, call handling optimization, call recording, quality monitoring and assurance, agent scoring, screen capture, workforce management scheduling, agent transaction automation, and coaching, plus pre-packaged call center business applications for teleservices, order processing, and medical or emergency dispatching.

“We are pleased with our progress in rolling out affordable, all-in-one customer interaction management products,” said Ray S. Naeini, Chairman and CEO of OnviSource.  “Studies show that the market has been slow to adopt call center speech solutions because they are overpriced, have a lengthy ROI, are not pre-packaged with applications for immediate use, are complex, and have little value to the rest of the enterprise.  These perceptions have prevented call centers from taking advantage of this invaluable tool.”

Contact OnviSource at 800-311-3025.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]