A Historical Perspective on Telemessaging
By Wayne Scaggs The essence of a telemessaging system is the tight relationship between the caller, the data obtained from the caller (by an agent … Read more
By Wayne Scaggs The essence of a telemessaging system is the tight relationship between the caller, the data obtained from the caller (by an agent … Read more
By Donna West Did I have “eight minutes to answer a few short questions for a survey?” the voice on the phone asked. Given the … Read more
The Connections Magazine Innovation Awards are given for significant product developments and services occurring in the past year. Although it was not possible to completely … Read more
By Donna West Now that all bags have to be screened, not just carry ons, the rules are again changing regarding how to pack and … Read more
Here is a summary of each of the industry associations and user groups. Use the contact information to find out more. ASTAAAtlantic States Telephone Answering … Read more
Some appointment setting software packages feature built-in confirmation and reminder options, while others don’t. If your software does not provide this function or if you … Read more
By Gary Chambers When a small teleservice company reaches the market saturation point, it cannot expand its client base any further without diversifying. Every business … Read more
(updated October 2002) [Editor’s note: this information is likely old news to many readers, yet because this and other types of fraud won’t go away, … Read more
The 9 + 0 + number scam has been around for years and is directed at businesses, hospitals, government agencies, and other organizations that use … Read more
The Huntsville office of Signius answers and processes calls for the Housing Authority of Huntsville. They are essentially the maintenance department for all the area’s … Read more