Looking Ahead
Kevin Beale Amtelco is celebrating its fortieth year of call center innovations this year. As we look at the last four decades, we see how … Read more
Kevin Beale Amtelco is celebrating its fortieth year of call center innovations this year. As we look at the last four decades, we see how … Read more
Allen Kalik died Aug. 14, 2010, at the age of fifty-nine, leaving behind his best friend and life partner, Patricia Kalik, and their children, Lisa … Read more
By Steve Michaels Dan L’Heureux, the man behind the scenes, is usually traveling. He is busy attending to the details of the conferences and meetings … Read more
By Beth Cooper ATSI and President Larry Goldenberg have been busy in 2009, and we are looking forward to an even busier 2010. ATSI continues … Read more
By Donna West With Thanksgiving approaching, it is time to consider all we have to be grateful for. One such item is our vendors. There … Read more
By Donna West Imagine… No yearly trade show for vendors to show their wares No single place for us to travel to see equipment No … Read more
By Lynne West “It’s like having a room of COOs, but they’re free,” says Dennis O’Hara, owner of Associated Call Centers and president of ATSI … Read more
By Steve Michaels Given the huge challenges facing this country and the constant barrage of “bad news,” this coming year will be one of the … Read more
By Wayne Scaggs What is a distributed call center? The answer is, it depends. One definition is a call center with multiple offices. Or perhaps … Read more
By Wayne Scaggs What you may not understand is that business is politics. If you are in business, you are involved in politics. The business … Read more