The “Do-Not-Mail” Threat
By Peter Lyle DeHaan, PhD Five years ago, the call center industry was confronted head on with the DNC (Do-Not-Call) legislation. As millions signed up … Read more
By Peter Lyle DeHaan, PhD Five years ago, the call center industry was confronted head on with the DNC (Do-Not-Call) legislation. As millions signed up … Read more
By Peter Lyle DeHaan, PhD Have you heard about the onslaught of Do Not Market laws proposed at the local, state, and federal level? You … Read more
By John Robinson Gone are the days of renting space, hanging a shingle, placing an ad in the yellow pages, and watching your business grow. … Read more
By Hayley Savage Assume all Hispanics are the same: There are many factors that influence Hispanic behavior and response to marketing efforts, including country of … Read more
By Mike Wilson The Junk Fax Prevention Act of 2005 was signed into law by President Bush on July 9, 2005. It has some features … Read more
By John Patrick Dolan Wouldn’t it be great if every client agreed to all the terms of a sale, no questions asked and no negotiation … Read more
By Gary A. Pudles and Brendan Read Music and messages-on-hold, collectively referred to as MOH, has been a key part of telemessaging call centers for … Read more
By Kimberly McDowall, MMGT Marketing an intangible service can be a challenge. For teleservices companies that challenge is often made more difficult when they are … Read more
By Carolyn West Price Since it has become all-too-apparent over the years that Mom was right, “money does not grow on trees,” it is always … Read more
By Nancy Friedman, The Telephone Doctor Are you aware of all the six touch points of communications? These are six ways you can enhance or … Read more