The Ultimate Call Center Service for Contractors
Leveraging Third-Party App Technology By Darlene Campbell Technological advances continue to amaze me as I have watched the definition of service evolve over the past … Read more
Leveraging Third-Party App Technology By Darlene Campbell Technological advances continue to amaze me as I have watched the definition of service evolve over the past … Read more
By Doug Taylor In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started with fuel. With the notable exception of … Read more
By Dan Somers With the amplification of social media, as well as the ease and increase in the ability for customers to complain, issues can … Read more
By Ben Bekhor For retailers and contact centers, the holiday season doesn’t end January 1. The fact is, post-holiday sales, gift returns and exchanges, and … Read more
By Rich Hamilton The heart and soul of most companies is their inbound contact solutions operation (their inbound call center, including voice, email, text, and … Read more
Get Real with On-Demand, Virtual Contact Center Solutions By Kim Houlne Forget real time. Business today runs on get-real time. Enabled by in-the-moment experiences. Catering … Read more
By Sherry Gouel Hiring the right person for a job is one of the most difficult tasks business owners face. There are so many factors … Read more
By Elizabeth McCormick Whatever the project or initiative, a successful outcome requires focused leadership. Here are five tips to assure that your leadership and team … Read more
By Kathy Sisk An agent’s job diversity is as important as salary and is vital for long-term employee commitment. Additionally, advancing qualified agents gives recognition … Read more
By Sachin Kothari Call center managers have plenty to worry about. Just recruiting and keeping staff, watching margins, and managing stakeholders (external or internal) can … Read more