Interesting Call Center Statistics
According to ContactBabel: In the United States: There are 56,900 contact centers There are 3.07 million call center agent positions Large contact centers (more than … Read more
According to ContactBabel: In the United States: There are 56,900 contact centers There are 3.07 million call center agent positions Large contact centers (more than … Read more
During 2008, the American Teleservices Association (ATA) deployed its self-regulatory organization’s auditor certification program, whereby individuals can attain expert status as contact center auditors to … Read more
CAM-X announced that their Call Centre Coaching Clinics for 2009 will be in Calgary, AB on April 17-18 and repeated in Toronto, ON on May … Read more
The FCC’s rulings and decisions often impact call centers and their operation. The following news release is from the Committee on Energy and Commerce, December … Read more
Surprisingly, mobile marketing is not proactively calling or texting mobile phones; rather, mobile marketing is primarily responsive in nature. So stated Mickey Alam Khan, editor … Read more
When someone uses the phone to commit a crime, everyone in the call center industry is hurt by it. Essentially, each piece of bad phone … Read more
The Association of TeleServices International (ATSI), an international trade association for entrepreneurs in the teleservices industry, recently contributed to the National Amtelco Equipment Owners (NAEO) … Read more
Congratulations go out to Amtelco’s Bill Curtin (Mr. “C”) on his induction into the 2008 CAM-X Hall of Fame. This presentation took place at the … Read more
The CAM-X Call Centre Awards of Distinction for 2008 are: AAMCOM, Redondo Beach, CAAnswer 1 Communications, Phoenix, AZAnswer Plus Inc., Toronto, ONDirect Line Teleresponse, Berkeley, … Read more
The Federal Trade Commission (FTC) announced two amendments to the Telemarketing Sales Rule (TSR). The amendments will clearly bar telemarketing calls that deliver prerecorded messages, … Read more