Healthcare Call Center Considerations
By Kate Bolseth The healthcare call center remains a public voice of the healthcare industry and the primary contact many patients, prospective patients, and visitors … Read more
By Kate Bolseth The healthcare call center remains a public voice of the healthcare industry and the primary contact many patients, prospective patients, and visitors … Read more
By Rich Sadowski Companies across the healthcare industry have started collaborating with virtual contact centers in an attempt to operate more efficiently while still offering … Read more
By Aleks Szymanski In our regulated and litigious world, sending, receiving, or managing sensitive documents and data through email or related services can be negligent. … Read more
By Rich Sadowski Companies across the healthcare industry have started collaborating with virtual contact centers in order to operate more efficiently while still offering the … Read more
By Peter Lyle DeHaan, PhD Getting my annual income tax return done is one of my most dreaded tasks. Though I keep good records, plan … Read more
By Sandip Sen Healthcare is not a field that can afford any compromises on the quality of customer care. Healthcare providers need to take strategic … Read more
By Charu G. Raheja Telephone nurse triage call centers across the country are being asked to cut costs and offer more services. One of the … Read more
By Cliff Hurst As a call center consultant, my clients frequently ask me to assist them to clarify performance expectations. I help them decide how … Read more
By Sara Courson, BSN Telephone triage is more than answering health questions. Telephone triage nurses must be able to assess a client’s health concerns without … Read more
By Mike Wilson, JD Hospitals that provide answering services to physicians at below fair market value (FMV) may risk violating federal or state law – … Read more