Finding the Right Medical Call Center Consultant
By Gina Tabone, MSN, RNC-TNP In terms of delivering high quality, cost-effective healthcare, most people would agree that this year is going to be very … Read more
By Gina Tabone, MSN, RNC-TNP In terms of delivering high quality, cost-effective healthcare, most people would agree that this year is going to be very … Read more
By Ravi K. Raheja, MD Triaging patients over the phone is challenging because nurses have limited information available to them. Because they are not able … Read more
By Ravi K. Raheja, MD You probably already know that nurse triage technology is evolving quickly. In just a few years, we’ve moved from monitoring … Read more
By Charu Raheja, PhD Currently Medicare is waning under the pressure of much of America’s population living longer than the system can support. With this … Read more
By Abby Herriman The year 2014 was a tough one for federal government customer service. With the issue-plagued rollout of Healthcare.gov, accusations of poor service … Read more
By Bob Brittan Before we get into BYOD (Bring Your Own Device), let’s briefly mention HIPAA, the Health Information Portability and Accountability Act. This federal … Read more
By Colleen Curtin Protecting electronic patient health information (e-PHI) has become even more critical as healthcare transitions away from paper-based processes into a more connected, … Read more
By Charu G. Raheja, PhD To help allocate resources more effectively under healthcare reform, an analysis of health data and patient demographics is crucial. We … Read more
By Tim Kleffman The delivery of excellent customer service is the hallmark of any good business, but in the healthcare industry, quality of customer service … Read more
By Robert Porter The Affordable Care Act will bring big changes for all Americans. During this transitional period and beyond, the American public will require … Read more