Four Steps to Minimize Risk in a Healthcare Call Center
By Janet Livingston Running a call center is challenging, but mastering one in the healthcare industry carries an added set of concerns. People’s health and … Read more
By Janet Livingston Running a call center is challenging, but mastering one in the healthcare industry carries an added set of concerns. People’s health and … Read more
A Medical Call Center Partnership Contributes to Organizational Efficiency By Karen Brown Organizational efficiency is the ability to implement plans using the smallest possible expenditure of … Read more
By Traci Haynes Reducing hospital readmissions has been a focus of the healthcare environment for many years. Steven Jencks, MD, dubbed by many as the … Read more
With a shortage of practitioners and a downward push on costs, the call center is poised to come to the rescue By Peter Lyle DeHaan, … Read more
By Charu Raheja, PhD Managing patient calls effectively is critical to ensure high-quality, well-coordinated care for every patient. Make sure the people answering your phones … Read more
By Marci Lawing The goal of every triage call is to make patients feel comfortable and heard, while at the same time collect critical information … Read more
By Richard D. Stier Patient experience failure, the incentivized reduction of avoidable readmissions, increasing rates of physician burnout, and the escalating priority of revenue cycle … Read more
By Mark Dwyer In 2012 our government enacted legislature that mandated U.S. hospitals to reduce readmissions by emergency departments (ED) admits for the first thirty … Read more
By Matt Everly The call center in a healthcare organization preforms a variety of important functions. One is serving as a virtual lobby when processing … Read more
By Gina Tabone Medical call centers have finally gained recognition and credibility in the healthcare marketplace. Centralized medical call centers are rapidly emerging as the … Read more