The Power of Print
Printed Words Offer Many Benefits over Their Electronic Counterparts By Peter Lyle DeHaan, PhD In addition to writing a lot, I also read a lot. … Read more
Printed Words Offer Many Benefits over Their Electronic Counterparts By Peter Lyle DeHaan, PhD In addition to writing a lot, I also read a lot. … Read more
The Way Companies Deal with Customer Issues Has Future Implications By Peter Lyle DeHaan, PhD A day and a half into my week, and I’ve … Read more
Be Ready for Artificial Intelligence to Revolutionize Your Call Center By Peter Lyle DeHaan, PhD One of the spaces I inhabit is the call center … Read more
Pursue Big-Picture Solutions, Not Incremental Improvements By Peter Lyle DeHaan, PhD There’s a lot of talk about customer experience and ways to enhance it. Though … Read more
Customer Experience Is More Than a Buzzword—It’s the Path to Success By Peter Lyle DeHaan, PhD People love to share their stories about their experiences … Read more
How to Survive When Receiving Twice the Calls or Having Half the Staff—or Both By Peter Lyle DeHaan, PhD Running a call center is hard, … Read more
We Celebrate the Many Companies and People Who Make Connections Magazine Possible By Peter Lyle DeHaan, PhD With this issue of Connections Magazine, we start … Read more
Consider the implications of the call center versus contact center debate By Peter Lyle DeHaan, PhD In Connections Magazine we use the terms call center … Read more
Companies Focus on New Customer Acquisition and Then Encourage Customers to Leave in Two Years By Peter Lyle DeHaan, PhD My family just completed our … Read more
Chatbots could follow the path of IVR, a once-promising technology that earned customer ire through poor implementation By Peter Lyle DeHaan, PhD I don’t often … Read more