Call Center Innovation Provides Fresh Opportunities
Develop a mindset of ongoing change to produce meaningful results By Peter Lyle DeHaan, Ph.D. Most call center owners and managers want to see innovation … Read more
Develop a mindset of ongoing change to produce meaningful results By Peter Lyle DeHaan, Ph.D. Most call center owners and managers want to see innovation … Read more
Real World Customer Service Stories to Inform Your Practices By Peter Lyle DeHaan, PhD For over twenty years I’ve written a “From the Publisher” column … Read more
Discover Why Every Call Center Should Move Toward Having a Remote Staff By Peter Lyle DeHaan, PhD Many businesses struggle to find entry-level employees. This … Read more
Three Decades of Valuable Industry Content Available at No Charge By Peter Lyle DeHaan, PhD Every article that appeared in Connections Magazine for the past … Read more
Read Connections Magazine Anywhere You Have Internet Access By Peter Lyle DeHaan, PhD As announced last year, the January 2021 issue of Connections Magazine marks … Read more
Discover What’s Next for Connections Magazine By Peter Lyle DeHaan, PhD Over its twenty-eight-year history, Connections Magazine has seen many industry changes, with technological innovation … Read more
Working from Home Is the Ideal Solution to Keep Employees Safe and Healthy We never know what the future will hold, but we do know … Read more
Decisions We Make Today Can Better Prepare Us for Tomorrow By Peter Lyle DeHaan, PhD As writers pitched their article ideas for this issue of … Read more
Seek Balance in Your Customer-Facing Messaging By Peter Lyle DeHaan, PhD It seems cliché to say it, but we live in an unprecedented time. We … Read more
You Can’t Schedule for the Unexpected, but That’s No Excuse to Be Unprepared By Peter Lyle DeHaan, PhD Traffic at many call centers fluctuates with … Read more