A Conscious Decision
By Peter Lyle DeHaan, PhD January/February 2004 It was 5:45 am. My family and I were in a hotel room in Alpena Michigan; we were … Read more
By Peter Lyle DeHaan, PhD January/February 2004 It was 5:45 am. My family and I were in a hotel room in Alpena Michigan; we were … Read more
By Peter Lyle DeHaan, Ph.D I’ve never met anyone who felt they were over paid. Occasionally someone will privately admit to being adequately compensated, but … Read more
By Peter Lyle DeHaan, PhD From a business standpoint, I have long been impressed by Michael Dell who started assembling PCs in his college dorm … Read more
By Peter Lyle DeHaan, PhD By leaps and bounds, the ubiquitous Internet is becoming more pervasive and accepted, even expected, in our daily lives and … Read more
By Peter Lyle DeHaan, PhD I first heard about the ‘Net over 20 years ago from one of my electronic school buddies. He landed a … Read more
By Peter Lyle DeHaan, PhD For years, starting when the teleservices industry was in its infancy, call center managers have likely wish that their staff … Read more
By Peter Lyle DeHaan, PhD This fall, the thoughts of school age children everywhere are focused on returning to school. Some approach the new school … Read more
By Peter Lyle DeHaan, PhD Headsets were an invention, born out of necessity, to prevent the fatigue and strain caused when agents worked all day … Read more
By Peter Lyle DeHaan, PhD A few years ago I bought a new car. Although it wasn’t my practice to take my cars to their … Read more
By Peter Lyle DeHaan, PhD Most readers of Connections Magazine are outsourcing service providers, offering an array of telephone-related and contact services to their clients. … Read more