Build Robust Customer Relationships by Being Proactive
By Jill J. Johnson While today’s online sales process can appear streamlined, it creates complexities and confusion for consumers who have many options in a … Read more
By Jill J. Johnson While today’s online sales process can appear streamlined, it creates complexities and confusion for consumers who have many options in a … Read more
The stakes have never been higher for healthcare providers to deliver a positive patient experience. According to a recent study by Prophet, 81 percent of … Read more
By Kelli Barabasz Are you considering outsourcing your in-house customer care? There are many factors that come into play when considering outsourcing. How do you … Read more
By Dan Somers Many companies are implementing live chat because it offers a better experience for some queries and with some customers. It also offers … Read more
By Jill J. Johnson The foundation of effective strategic thinking and strategy development is knowing how to ask the right questions. Learning to ask the … Read more
By Bobby Bennet Contact center clients today no longer focus solely on customer service through phone calls. Prospective clients looking for a call center will … Read more
The Way Companies Deal with Customer Issues Has Future Implications By Peter Lyle DeHaan, PhD A day and a half into my week, and I’ve … Read more
By Jeff Gallino Here are answers to some questions I often hear about call center speech analytics. Question: What’s the biggest trend you’ve seen when … Read more
By Jeff Kalberg Enterprises, now working diligently to execute on digital transformation, are adopting unified communications (UC) as a means of enhancing competitiveness and collaboration. … Read more
The Unification: Startel, Professional Teledata, and Alston Tascom It was only two years ago when three companies with long, rich histories in the evolution of … Read more