How CRM is Changing Teleservices for Issuers
By Burney Simpson [Editor’s note: the following article was written for the credit card industry, but is equally applicable to any industry or organization providing … Read more
By Burney Simpson [Editor’s note: the following article was written for the credit card industry, but is equally applicable to any industry or organization providing … Read more
By David Saxby Most companies and call centers measure success by their sales numbers but they overlook one small detail – the customer. Do you … Read more
By Paul Spiegelman One of the surest ways to turn me into a repeat buyer is to provide excellent customer service before, during and after … Read more
By Peter Renton When somebody enters your office, or calls your business for the first time, you are not trying to make a sale. You … Read more