Using The Internet To Enhance Your Call Center
By Peter Lyle DeHaan, PhD By leaps and bounds, the ubiquitous Internet is becoming more pervasive and accepted, even expected, in our daily lives and … Read more
By Peter Lyle DeHaan, PhD By leaps and bounds, the ubiquitous Internet is becoming more pervasive and accepted, even expected, in our daily lives and … Read more
By Chris DeLambo Your client has a great idea. They develop a marketing plan and their research validates the need. Then they hire you, an … Read more
By Joseph Sefcik Have you ever reflected on a new hire and said to yourself, “I made a mistake in hiring this employee?” If so, … Read more
In the April issue of Connections Magazine we covered language interpretation services. These are large call centers that employ bilingual and multilingual reps who perform … Read more
By Michele M. Ringwood To be bilingual means being able to use two languages with equal fluency. In our Spanish/English language call center, Pronto Connections, … Read more
By Peter Lyle DeHaan, PhD As the economy becomes more global and society becomes more ethnically diverse, differences in language become more pronounced. In some … Read more
By Sid Mandel and Douglas Duncan Long years of experience operating high-volume telemessaging services has caused us to wrestle with the same question that many … Read more
By Steve Michaels The following is an ongoing segment detailing real life transactions between buyers and sellers in the industry. Here is an example of … Read more
Compiled by Kevin Bachelder The Internet is a tremendous information source for both individuals and businesses. However, much like your local library it isn’t helpful … Read more
By Tim Montgomery Small call centers certainly have their share of challenges and frustrations. Many struggle with the same basic issue – how to get … Read more