Call Center Site Certification: An Interview with Chris Bell
By Peter Lyle DeHaan, PhD Call center certification is a concept gaining both interest and momentum. After a slow start three years ago, call center … Read more
By Peter Lyle DeHaan, PhD Call center certification is a concept gaining both interest and momentum. After a slow start three years ago, call center … Read more
You say and believe that your call center is good, but can you prove it? Sure, you have clients who say how much they value … Read more
By Peter Lyle DeHaan, PhD About three years ago, I started to sense that it was time for a career change. Work wasn’t fun any … Read more
By Chris Bell The Startel National Users Group’s (SNUG) board of directors recognizes that up until now, excluding the CAM-X and ATSI Award of Excellence … Read more
By Beth Cooper Certification programs have been around for a long time. Type the words “certification program” in any Internet search engine and you will … Read more