Tag Archives: Awards

CAM-X 2014 Call Centre Award of Distinction Winners

0The CAM-X Call Centre Award of Distinction addresses customer  b++++relationship management (CRM), courtesy, etiquette, and professional call handling in call centers. This program focuses on call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services. It’s a mystery caller program using two independent judges with predetermined scoring criteria to evaluate calls.

The 2014 CAM-X Call Centre Award of Distinction winners are:

  • Time Communications, White Bear Lake, MN
  • AnswerPlus Hamilton, Hamilton, ON
  • TigerTel Oshawa Branch
  • TigerTel Nanaimo Branch
  • TigerTel London/Winnipeg Branch
  • TigerTel Vancouver Branch
  • TigerTel Toronto/Halifax Branch
  • AnswerPlus Toronto, Toronto, ON
  • Connections Call Centre Ltd., Squamish, BC
  • SureCall Contact Centers, Calgary, AB
  • Extend Communications Inc., Brantford, ON
  • Focus Telecommunications, Inc., Eldersburg, MD
  • Answer 1 Communications, Phoenix, AZ
  • Select Call Centre – Alberta, Edmonton, AB
  • Intercon Messaging, Inc., Drayton Valley, AB

Connections Magazine congratulates these call centers for this prestigious accomplishment.

[From Connection Magazine Nov/Dec 2014]

Steve Moak Honored with Spirit of Philanthropy Award

Steve Moak, chairman of Synergy Solutions, Inc., was awarded with the Making a Difference Spirit of Philanthropy Award during the recent PACE 2014 Annual Convention. The award is given to an individual who exemplifies the spirit of philanthropy by inspiring their company to commitment and involvement in the community through contributions of service, time, leadership, and monetary donations. Steve Moak earned this distinction through his ongoing commitment to notMYkid.org, a nonprofit organization dedicated to providing educational and support resources for parents of teenagers to further the prevention of drug addiction, alcohol abuse, depression, eating disorders, cyber bullying, and suicide. Steve, and his wife Debbie, support this cause with their time and money. NotMYkid offers services in 300 schools and reaches 100,000 parents, students, and faculty.

“We extend our congratulations to Steve for his achievement. Steve was selected for this award based on the amazing work that he and his wife have done to establish notMYkid.org. Their commitment to making a difference inspires a culture of giving back here at Synergy and we are very proud of this recognition for Steve,” said Lori Fentem, President of Synergy Solutions, Inc.

Contact Center Compliance Wins Technovation Award for Cloud Training

Contact Center Compliance was selected as the winner of the Technovation award for innovation in compliance for its cloud based training product at the 2014 PACE Convention & Expo in Hollywood, Florida.

“Having a comprehensive safe harbor training program is essential in today’s environment especially with increased TCPA and CFPB scrutiny. Our cloud based training solution allows our clients to stay updated on the latest rules to protect a company’s bottom line. As enforcement is on the rise, having a trusted cloud solution is even more important.” Ron Allen, CEO

Implementing compliance training across a contact center enterprise can be complicated without a trusted compliance provider. Fortunately, Contact Center Compliance has developed innovative cloud training that is ideal for contact centers that struggle with overwhelming regulations.

PACE recognizes innovators in contact center technology that are unique and provide measurable ROI. Contact Center Compliance is proud to earn this award along with other industry leaders such as nVoq, Connect First, eTech, and inContact.

Contact Center Compliance is a cloud based compliance provider that reduces the complexity of TCPA Wireless and Federal and State Do-Not-Call (DNC) regulations.

The Results Companies Awarded 2014 Best Voice Excellence Company of the Year

The Results Companies, a provider of Customer Experience Management services and Business Process Outsourcing solutions, was named 2014 Best Voice Excellence Company of the Year in the Philippines. The award was presented to The Results Companies at the Eighth Annual International Information and Communication Technology Awards Ceremony, held on Thursday, March 13, 2014, at the Makati Shangri-la Hotel Manila. The Canadian Chamber of Commerce of the Philippines (CanCham), in association with the International Technology and Business Process Association of the Philippines (IBPAP), hosted the awards ceremony, which recognizes the outstanding achievements and excellence in organizations and individuals within the Information and Communications Technology community in the Philippines.

“It is a distinct honor to be recognized as The Best Voice Excellence Company of the Year in the Philippines by ICT International,” stated Alec Brecker, president of The Results Companies. “This ranking, as well as last year’s 2013 Fastest Growing BPO Award, is a testament to the significant growth that The Results Companies is experiencing globally as a direct result of our focus on excellence in every aspect of our business model.”

Jackson Customer Service Recognized for Excellence

The Service Quality Measurement Group, Inc. (SQM) has again awarded Jackson National Life Insurance Company with “Call Center World Class Call Certification” for 2013. Jackson also received the “Highest Customer Service by Industry” award, achieving the top rating for the financial industry. The awards mark the ninth year Jackson has been recognized for its customer service performance in both of these categories.

To achieve Call Center World Class Call Certification, 80 percent or more of the calls must be at the “world class level” for at least three months. SQM’s criteria are based on customers’ satisfaction with their service experience and customer service rep, as well as the resolution of the call. While the financial services industry averages 76 percent of calls receiving the highest possible score, Jackson achieved 90 percent. Additionally, Jackson’s service reps resolved 87 percent of issues in one call, which is higher than the industry average of 74 percent.

“Jackson is proud to be recognized for its proven commitment to serving the diverse needs of contract-holders and financial professionals,” said James Sopha, chief operating officer of Jackson.

CGS Wins Gold at 2014 Stevie Awards for Sales & Customer Service

CGS Executive Director Tom Walsh was presented with a Gold Stevie® Award in the Contact Center Leader of the Year category at the eighth annual Stevie Awards for Sales & Customer Service. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.

The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas. More than 400 nominated customer service and sales executives from the USA and several other countries attended. Over 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013.

“We sincerely congratulate Tom Walsh on earning this prestigious award,” said Tom Christenson, president of contact center services at CGS. “This recognition is not only a direct result of Tom’s hard work and dedication, but it’s also a reflection of the talented team he manages and their commitment to customer satisfaction and delivering high quality services to our customers.  Tom and his team continuously work through challenges with dedication and perseverance that is unique and special in this industry. We are very proud of each member of the team.”


CAM-X Call Centre Award of Distinction Winners for 2013

The CAM-X Call Centre Award of Distinction addresses customer relationship management (CRM), courtesy, etiquette, and professional call handling in call centers. This program focuses on call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services. It’s a mystery caller program using two independent judges with predetermined scoring criteria to evaluate calls.

The 2013 CAM-X Call Centre Award of Distinction winners are:

  • Answer 1 Communications, Phoenix, AZ
  • Appletree Answering Service, Anaheim, CA
  • Appletree Answering Service, Chicago, IL
  • Appletree Answering Service, Portland, ME
  • Answer Plus, Toronto, ON
  • Answer Plus, Hamilton, ON
  • Connections Call Center Ltd., Squamish, BC
  • Extend Communications Inc., Brantford, ON
  • Focus Telecommunications, Inc., Eldersburg, MD
  • Intercon Messaging, Drayton Valley, AB
  • PDL Contact Centres, Calgary, AB
  • Re: Messaging Solutions Inc., Abbotsford, BC
  • Select Call Centre, Edmonton, AB
  • TigerTel Communications Inc., London, ON and Winnipeg, MB
  • TigerTel Communications Inc., Oshawa, ON
  • TigerTel Communications Inc., Vancouver, BC
  • Time Communications, White Bear Lake, MN
  • Telelink, St. John’s, NL

The top scores were earned by Answer 1 Communications and Re: Messaging Solutions Inc.

Connections Magazine congratulates all these top call centers and salutes all who participated. Collectively they raise industry standards as they exceed client expectations.

[From Connection Magazine December 2013]

Robin Bailey of The Legacy Connection Awarded

Robin Bailey, owner of The Legacy Connection, was presented an “Enterprising Woman of 2013” award from Enterprising Women magazine. Winners were recognized at the Eleventh Annual Enterprising Women of the Year Awards Celebration on April 3 and 4 at the Ritz-Carlton in Fort Lauderdale, Florida.

This award honors women business owners from around the world who have demonstrated that they have fast-growth businesses, mentor or actively support other women and girls involved in entrepreneurship, and stand out as leaders in their communities.

Bailey has not only been owner of her company for fifteen years, but she has grown the company significantly in terms of revenue, staffing, and services over that time. Her efforts at the helm have also earned the company significant international recognition in the teleservices industry, earning the Award of Excellence for seven years from both the Association of Teleservices International (ATSI) and the Canadian Call Management Association (CAM-X).

The Legacy Connection is an Adopt-a-School partner with Duncanville Middle School where her company rewards students for performance and attendance, and where Bailey and her staff (mostly women) can serve as role models for young girls.

SatCom Marketing Honored by Time Warner Cable

Teleservices company, SatCom Marketing, LLC, was named the Time Warner Cable Quality Vendor of The Year for 2012. This is the second straight year SatCom has won the award that Time Warner Cable bestows on its top teleservices vendor in recognition of call quality and compliance to national telemarketing standards of conduct. SatCom was also named the Time Warner Cable Quality Vendor of the Quarter for the fourth quarter of 2012.

SatCom Marketing, LLC is one of nine Time Warner Cable preferred vendors eligible for the award, which is based on over 5500 randomly sampled customer telephone calls over a 52-week period. The calls were scored by an independent call-qualifying firm and are based on 18 different quality criteria including sales technique, product knowledge, and regulatory compliance.

“This award is a testament to the hard work and focus of our entire call center team,” said SatCom Marketing founder and President, F. Dale Wunderlich, “Time Warner Cable works with some of the best teleservices vendors in the country and to win this award two straight years against such strong competition makes a real statement about SatCom’s dedication to quality.”

InfoCision Named a National Top 150 Workplace

InfoCision Management Corporation announced it has been named one of America’s Top 150 Workplaces by WorkplaceDynamics, from among 872 organizations with more than 1,000 employees that participated in regional top workplaces programs. The list was determined by feedback gathered through an objective employee survey conducted by WorkplaceDynamics, LLP, an on-demand employee survey provider, in conjunction with 30 leading regional newspapers. This recognition validates the company’s efforts to build a strong and caring corporate culture that helps to engage employees and inspire passion.

New InfoCision CEO Craig Taylor, son of company founders Gary and Karen Taylor, has been focusing his efforts on making sure these values are at the forefront of everything the company does. “Thanks to all employees whose contributions and caring make our company a great place to work; and for sharing their opinions to help us achieve this ranking,” said InfoCision CEO Craig Taylor. “Being ranked is a great honor and it will help us tremendously by attracting more top talent to our team, which will make our company even stronger into the future. I couldn’t be more proud of this company and all of our superb employees.”