Tag Archives: ATSI

Tom Curtin Receives 2022 ATSI Hall of Fame Award

Amtelco


Amtelco announced that Tom Curtin, CEO, was recognized as the 2022 Association of Teleservices International (ATSI) Hall of Fame award recipient. The ATSI Hall of Fame award is given to deserving individuals in appreciation and recognition for their contributions to the industry. ATSI presents the awards at the association’s annual conference to members who show their core values, commitment to peer group success, and the industry.

Tom Curtin, CEO of Amtelco, has worked in the industry since the early 1980s. He has held positions in sales and operations. With the sad passing of his father over twenty years ago, he assumed the helm at Amtelco.

Amtelco CEO Tom Curtin

Under Tom’s stewardship, Amtelco has remained a leader in the development of leading-edge products, set the standard for customer service, opened new markets in healthcare, and always put their customers first. His calm demeanor and quiet personality are much appreciated. Amtelco has consistently been named a top place to work in Madison, Wisconsin.

“We all benefit from the institutional knowledge held by these folks,” said Tifani Leal, ATSI president. “We are so proud for ATSI to recognize a Curtin for the second time and welcome Tom to the ATSI Hall of Fame.”

“I am so humbled by this honor. I vividly recall Mr. C (aka Mr. Curtin) receiving this award in San Diego, California, and how very proud I was to see him receive it,” said Tom Curtin, Amtelco CEO.

“I am truly blessed that he set the stage for Amtelco’s culture ahead of me. This award is humbly accepted on behalf of and due to all Amtelco family members, including employees and our family of customers.”

Amtelco and Telescan

Amtelco has a strong history in the telemessaging industry and was founded in 1976 to provide communication solutions to the answering service and medical messaging industry. The 1Call Division was created in 1997 to help streamline communications for the healthcare call center marketplace. In 2012, Telescan merged with Amtelco.

Together Amtelco, Telescan, and 1Call focus on supplying call center solutions that meet or exceed customer expectations, backed by top notch service and support.

ATSI Recertifies Focus Telecommunications

Association of Teleservices International (ATSI) announced that Focus Telecommunications has re-certified for the Gold 24/7 Call Center Certification Award after originally qualifying November 2004.

Donna West, president of Focus Telecommunications and an industry leader in quality education training products said, “I am delighted that this certification product is available along with other ATSI products that help to demonstrate a standard of quality to our clients and industry as a whole.”

Tom Reandeau, vice president of operations said, “Focus has been a long-time supporter of the ATSI certification program and along with the site certification, we also participate in the Agent, Advanced Agent, and Supervisor Certification Programs as well as the Award of Excellence and Award of Distinction for Call Centers, which helps to codify our commitment to excellence.”

The certification indicates that Focus Telecommunications has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training, and ongoing evaluations through a peer review program focusing on 99.9 percent annual run time.