Optimize Training Time and Cost
By Kathy Sisk Every manager knows it’s crucial to expand employees’ knowledge and skills. Call center agents need ongoing training to improve competency, achieve quality … Read more
By Kathy Sisk Every manager knows it’s crucial to expand employees’ knowledge and skills. Call center agents need ongoing training to improve competency, achieve quality … Read more
By Kathy Sisk When you make or receive a call, your telephone skills reflect you and your company. It’s important to project professionalism in handling … Read more
By Kathy Sisk Your agents handle your customers’ calls. In order to keep your customers happy, you should first make your employees happy. Managing employee … Read more
By Kathy Sisk The world of telemarketing can be daunting. An agent may lose a customer’s interest and miss a sale simply by asking the … Read more
By Kathy Sisk Making successful sales calls is not easy. Presenting to strangers over the phone is nerve-wracking, but overcome your fears and pick up … Read more
By Kathy Sisk Customer cancellations are inevitable in the BPO industry, and they are frustrating. There are many reasons why customers cancel orders. Most are … Read more
By Kathy Sisk A successful presentation has an impact on the audience. Most audiences are more moved by what they see (55 percent) compared to … Read more
By Kathy Sisk Customer cancellations are inevitable in the BPO industry, and they can be frustrating. There are many reasons why a customer might cancel … Read more
By Kathy Sisk Closing a sale occurs when the customer agrees with the conditions and gives the agent his or her firm commitment. Closing a … Read more
By Kathy Sisk In the last issue we discussed the expectations, the list, and the reporting needed when setting up and managing a campaign. Now … Read more