A Successful Telephone Presentation
By Kathy Sisk People often ask, “How can I improve my phone presentation?” A successful presentation is measured by the impact it has on those … Read more
By Kathy Sisk People often ask, “How can I improve my phone presentation?” A successful presentation is measured by the impact it has on those … Read more
By Kathy Sisk In the first part of this two-part series, we discussed the skills that an effective call center coach should have. We also … Read more
By Kathy Sisk I often write about agent training; however, once the initial training is completed, the next step is to ensure that the floor … Read more
By Kathy Sisk This is the final segment of “Why Telemarketing Programs Fail.” Our wrap-up looks at script branching, the agent learning curve, supportive communication, … Read more
By Kathy Sisk In the last issue we discussed properly assessing and preparing agents for training before the start of your campaign. Now we’ll look … Read more
By Kathy Sisk In the last issue we discussed telemarketing program expectations, the list, and reporting when setting up and managing a campaign. Part three … Read more
By Kathy Sisk In the last issue we discussed the key reasons telemarketing programs fail. Now let’s look at some vital aspects of setting up … Read more
By Kathy Sisk How can an outbound agent overcome the pitfalls of heavy legislation that affects agent burnout? By incorporating script-writing principals using the “12 … Read more
By Kathy Sisk An objection is not a rejection. In most cases an objection means, “I need more information.” Assume that objections will surface during … Read more
By Kathy Sisk If your prospect interrupts your presentation before you get to the purpose of your call, here’s what might be occurring: Your prospect … Read more