AI: On the Right Path but Not Yet Real
By Donna Fluss It’s hard to find a product today that doesn’t claim to use machine learning to provide artificial intelligence (AI). The funny thing … Read more
By Donna Fluss It’s hard to find a product today that doesn’t claim to use machine learning to provide artificial intelligence (AI). The funny thing … Read more
By Peter Lyle DeHaan, PhD Bots, sometimes called chatbots, are applications used to automate responses to social media and online inquiries. The purpose of bots … Read more
By Tony Medrano AI and machine learning are more than just trendy buzzwords. In many industries, including e-commerce, rapid advances in Artificial Intelligence and machine … Read more
By Ray Naeini Establishing positive customer experiences leading to customer loyalty is today’s major objective for all enterprises. Customer loyalty differs from customer satisfaction in … Read more
By Bob Kasten With the advent of computers, thoughts quickly turned to speculation that a computer could someday match human intelligence. In 1950 Alan Turing … Read more
By Curt Gooden Managers of modern customer contact centers and the callers they service can have conflicting agendas. In pursuit of lower costs, managers want … Read more