AI to Drive 2024 Contact Center Technology Investments
By Donna Fluss On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and … Read more
By Donna Fluss On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and … Read more
By Donna Fluss 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into … Read more
Unlocking the Power of AI for Answering Services By Michael C. McMillan As artificial intelligence (AI) continues to permeate various industries, the answering service sector … Read more
A Shift Towards High Complexity Roles and Greater Profitability By Michael C. McMillan As artificial intelligence (AI) continues to evolve and permeate various industries, the … Read more
Presented by The SingleComm Team “Like any other tool, AI should be viewed as something that can improve the performance of the humans on your … Read more
By Rama Sreenivasan We all know how important customer experience is to call and contact centers. After all, 76 percent of customers say they would … Read more
3 Responses to Using AI to Serve Customers By Peter Lyle DeHaan, Ph.D. Predictions about the emergence of artificial intelligence (AI) have been with us … Read more
Increasing Customer Satisfaction with a Human-AI Team By the SingleComm team Today’s customers have little patience for long waits, multiple handoffs, and unresolved issues. It … Read more
By Trey Norman More complex customer queries call for knowledge management to simplify tasks. Simplifying the steps taken for answer retrieval is beneficial not only … Read more
By Donna Fluss The knowledge management (KM) market is experiencing the most rapid adoption cycle in its history. Driven by customer expectations for a great … Read more