Automatic Infinity System Backup and Amtelco Cloud Services
It is important for every call center to have a plan in place in the event of business interruption due to telephone outages, power outages, … Read more
It is important for every call center to have a plan in place in the event of business interruption due to telephone outages, power outages, … Read more
Amtelco’s Infinity Intelligent Series (IS) is now available as a cloud solution through the Amtelco Cloud. The Amtelco Cloud has been providing hosted call center … Read more
Amtelco’s miSecureMessages® now has contact circles to help organize contact lists according to the users’ needs, speeding the delivery of secure messages to multiple recipients. … Read more
Amtelco’s Infinity ANI call screening allows the entry of up to 1,400 Automatic Number Identification (ANI) numbers into Infinity Supervisor. The numbers can be assigned … Read more
Amtelco has redesigned the call center division’s website, callcenter.amtelco.com. The changes make the site more helpful to members of the call center, hospitality, healthcare, and … Read more
The Intelligent Series (IS) appointments feature has been redesigned for easier appointment scheduling from IS supervisor, Infinity telephone agent, soft agent, and the IS Web. … Read more
Tom Curtin, president of Amtelco, announced the promotion of Pam Hinz, Mike Friedel, Greg Beale, and Kevin Beale to officers of the corporation, carrying the … Read more
Amtelco has added “demo web-scripting” (web-scripting in a “test-drive” mode) as a standard feature to the Intelligent Series (IS). Many Amtelco IS web-scripting customers have … Read more
Call centers have long provided paging to healthcare providers and other clients to communicate quickly, but a large number of paging systems in place may … Read more
Amtelco’s subscription-based on-call scheduler, miOnCall, is a secure cloud-based on-call scheduling application used to assign schedule coverage, view schedule coverage, and dispatch messages. It syncs … Read more