Tag Archives: Amtelco

Wisconsin State Journal Named Amtelco as a Winner of the Madison, WI Top Workplaces 2023 Award

Amtelco Cloud-Based Platform Solution

Amtelco has been awarded a Top Workplaces 2023 honor by the Wisconsin State Journal Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The confidential survey uniquely measures 15 culture drivers that are critical to the success of any organization: including alignment, execution, and connection, just to name a few.

“Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage CEO. “That’s something to be proud of. In today’s market, leaders must ensure they’re allowing employees to have a voice and be heard. That’s paramount. Top Workplaces do this, and it pays dividends.”

Amtelco, a family-owned business located in McFarland, Wisconsin, has been a trusted name in call center systems, software applications, and secure texting technologies for over 45 years. Founder Bill Curtin, II, and Amtelco have received more than 30 U.S. Patents for telephony software, data handling methodologies, and telephone switching devices. Millions of calls are processed every day by Amtelco systems around the world.

Mr. Curtin’s ingenuity and generous spirit are reflected throughout the company. Amtelco has earned industry praise with its award-winning products and proudly supports local and international charities.

Both employees and customers are treated like family. Matt Heron, President, and CEO of AnswerFirst, an Amtelco customer, states, “Working with the Amtelco folks has always been a pleasure, and I can’t say enough about you all. I am always impressed at your success in creating a strong culture, lasting relationships, and people-first support.”

Amtelco and Telescan

Learn more at Amtelco.com.

Amtelco Goes Green with Solar Energy

Amtelco Cloud-Based Platform Solution

Amtelco completed its long-awaited solar panel project and has begun using solar energy to help reduce its carbon footprint and fossil energy usage. Amtelco is forecasting to offset its energy consumption with solar power by 59 percent of its current use.

In the past, Amtelco’s building manager had researched how their HQ building in McFarland, WI, could cover a sizable portion of its roof with solar. At the time, it wasn’t a feasible option for the company. However, in the fall of 2021, Tom Curtin, CEO of Amtelco, decided to take another look. Tom says, “Knowing that our roof has 100 precent exposure to that beautiful southern sun would always make me think, ‘Someday it would be so great to be able to go green with that roof.’ I am so excited that through all the Amtelco teams’ efforts, we finally made that dream a reality.”

According to the EPA, electric power generates the second largest share of greenhouse gas emissions. Tom continues, “For many years, it was just a wonderful wish to reduce the greenhouse gas contribution we make. We are fortunate that Amtelco has been successful. And so, we invested in our community and the future of our families through renewable energy.”

Amtelco has been eco-minded and dedicated to recycling in the office for years. Recently, Amtelco concluded a six-month period of collecting eligible plastic bags, films, wraps, etc., for the Trex® Company’s Recycle Beyond the Bag program to earn a Trex bench made from the recycled materials.

Amtelco and Telescan

As a leading provider of innovative communication applications for more than 45 years, Amtelco has its roots in the early 1950s when its founder, William J. Curtin, invented and patented solutions for his call center. With Amtelco systems currently operating in all fifty of the United States and in more than twenty foreign countries, Amtelco customers process millions of calls monthly. Amtelco is well known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by Amtelco’s superior 5-star service and support.

Wisconsin State Journal Names Amtelco a Top Workplaces, 2023

Amtelco Cloud-Based Platform Solution

Amtelco announced that it has been awarded a Top Workplaces 2023 honor by the Wisconsin State Journal Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.

The confidential survey uniquely measures fifteen culture drivers that are critical to the success of any organization: including alignment, execution, and connection.

“Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage CEO. “That’s something to be proud of. In today’s market, leaders must ensure they’re allowing employees to have a voice and be heard. That’s paramount. Top Workplaces do this, and it pays dividends.”

Amtelco, a family-owned business located in McFarland, Wisconsin, has been a trusted name in call center systems, software applications, and secure texting technologies for over forty-five years.

Founder Bill Curtin, II, and Amtelco have received more than 30 U.S. Patents for telephony software, data handling methodologies, and telephone switching devices. Millions of calls are processed every day by Amtelco systems around the world.

Mr. Curtin’s ingenuity and generous spirit are reflected throughout the company. Amtelco has earned industry praise with its award-winning products and proudly supports local and international charities.

Both employees and customers are treated like family. Matt Heron, president, and CEO of AnswerFirst, an Amtelco customer, states, “Working with the Amtelco folks has always been a pleasure, and I can’t say enough about you all. I am always impressed at your success in creating a strong culture, lasting relationships, and people-first support.”

Amtelco and Telescan

 For more information, visit Amtelco.com.

Amtelco Adds Staff to Support Increasing Customer Base

Amtelco Cloud-Based Platform Solution

Amtelco announced that several new positions have been added as part of a growth program to develop new innovations and provide even better service to their growing customer base. These include additions in various departments, including implementation, software development, project management, customer support, and administration.

Recognized as a Top Workplaces employer, Amtelco is committed to designing outstanding innovations, providing the tools to help customers run their businesses more efficiently today, and software to help them build their businesses for the future.

Amtelco was founded in 1976 to provide communication solutions to the answering service and healthcare communications industry and is a leading supplier and trusted name in contact center systems, software applications, and secure texting technologies. Amtelco is focused on innovative contact center solutions that meet or exceed customer expectations and are backed by top-notch service and support. For more information, visit Amtelco.com.

Tom Curtin Receives 2022 ATSI Hall of Fame Award

Amtelco Cloud-Based Platform Solution

Amtelco announced that Tom Curtin, CEO, was recognized as the 2022 Association of Teleservices International (ATSI) Hall of Fame award recipient.

The ATSI Hall of Fame award is given to deserving individuals in appreciation and recognition for their contributions to the industry. ATSI presents the awards at the association’s annual conference to members who show their core values, commitment to peer group success, and the industry.

Tom Curtin, CEO of Amtelco, has worked in the industry since the early 1980s. He has held positions in sales and operations. With the sad passing of his father over twenty years ago, he assumed the helm at Amtelco.

Amtelco CEO Tom Curtin

Under Tom’s stewardship, Amtelco has remained a leader in the development of leading-edge products, set the standard for customer service, opened new markets in healthcare, and always put their customers first.

His calm demeanor and quiet personality are much appreciated. Amtelco has consistently been named a top place to work in Madison, Wisconsin.

“We all benefit from the institutional knowledge held by these folks,” said Tifani Leal, ATSI president. “We are so proud for ATSI to recognize a Curtin for the second time and welcome Tom to the ATSI Hall of Fame.”

“I am so humbled by this honor. I vividly recall Mr. C (aka Mr. Curtin) receiving this award in San Diego, California, and how very proud I was to see him receive it,” said Tom Curtin, Amtelco CEO.

“I am truly blessed that he set the stage for Amtelco’s culture ahead of me. This award is humbly accepted on behalf of and due to all Amtelco family members, including employees and our family of customers.”

Amtelco and Telescan

Amtelco has a strong history in the telemessaging industry and was founded in 1976 to provide communication solutions to the answering service and medical messaging industry. The 1Call Division was created in 1997 to help streamline communications for the healthcare call center marketplace. In 2012, Telescan merged with Amtelco.

Together Amtelco, Telescan, and 1Call focus on supplying call center solutions that meet or exceed customer expectations, backed by top notch service and support.

Telescan Announces Spectrum Updates and New Features

Amtelco Cloud-Based Platform Solution

Telescan, a division of Amtelco, announced the R1-22 software update. This release provides several updates and introduces some all-new features for Spectrum users. Some of the highlights in this release include:

Prism II has a new destination option available in Prism II’s directory. The new destination format is designed to allow transferring an inbound call to another number upon successful entry of a passcode by the caller.

Some telephone answering service (TAS) managers have reported significant charges on their phone bill after an operator connected a caller to 911 for an emergency. In response to this, outbound calls to 911 are now disabled unless an outbound 911 caller ID is defined in the Prism II switch settings.

Prism II now allows inbound and outbound calls to be put in a parked state. To prevent inadvertent parking of calls, Agent II now prompts the operator to confirm that park is the intended state for the call.

Another new option allows the caller’s name (if available) to display in the call queues window at an agent station and in the Prism II inbound call status screen.

Some network environments place special requirements on the configuration of SIP audio. Agent II now has additional configuration settings that allow for it to adapt to certain special network requirements.

“We were excited to introduce this release at the TUNe conference held in April,” stated Brett Minster, Telescan general manager. “Users will find several enhancements made to the Spectrum system applications.”

Amtelco and Telescan

Telescan was founded in 1976 to make TAS businesses more efficient and profitable. In 2012, Telescan merged with Amtelco. Together, Amtelco and Telescan focus on providing call center solutions that meet or exceed customer expectations and are backed by top notch service and support. Millions of telephone calls are processed every day by their systems and software in operation in all fifty of the United States and more than twenty foreign countries.

Amtelco Receives Madison, WI Top Workplaces 2022 Award

Amtelco Cloud-Based Platform Solution

Amtelco received a Top Workplaces 2022 honor by The Wisconsin State Journal Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by Energage, LLC. The anonymous survey uniquely measures fifteen culture drivers that are critical to the success of any organization.

“Companies need to authentically represent their brand to job-seekers,” said Eric Rubino, Energage CEO. “The employee experience needs to be on the mission-critical list. Leaders who embrace a people-first culture will benefit greatly. By giving employees a voice and showcasing your authentic culture through employer branding, organizations can attract those job seekers who complement their culture. Culture drives performance.”

Amtelco is known for treating both employees and customers with respect. Matt Heron president and CEO of AnswerFirst, an Amtelco customer, said, “Working with the Amtelco folks has always been a pleasure, and I can’t say enough about you all. I am always impressed at your success in creating a strong culture, lasting relationships, and people-first support.”

Amtelco, a family-owned business located in McFarland, Wisconsin, has been a trusted name in call center systems, software applications, and secure texting technologies for over forty-five years. Every day by Amtelco systems process millions of calls around the world.

Founder Bill Curtin, II, and Amtelco have received more than 30 U.S. Patents for telephony software, data handling methodologies, and telephone switching devices. The company reflects Mr. Curtin’s ingenuity and generous. Amtelco has earned industry praise with its award-winning products and proudly supports local and international charities.

Amtelco and Telescan

Advances in technology is helping the contact center industry to grow and continue to be the hub of information. Amtelco CEO Tom Curtin is proud of the entire Amtelco employee team. He stated, “Thanks our dedicated employees, 2021 ended as the best year we have ever had in our forty-five plus years. Last year we added many new positions to our growing staff and are currently hiring for more positions this year to support our expanding customer base.”

New miSecureMessages Server Version Release

Amtelco Cloud-Based Platform Solution

Amtelco announced the release of new server version 6.8 for their secure messaging app called miSecureMessages. This new server release contains many anticipated new features such as:

  • High Availability Configuration: Allows miSecureMessages configuration for multiple servers, with automated failover from one server to another if the primary server goes down. This feature provides continuous uptime during server upgrades and maintenance and prevents downtime due to a single server failure.
  • Genesis Protected Dialing: Phone calls placed from the miSecureMessages app displays the organization’s phone number instead of the device’s phone number.
  • Shared Device Licenses: Allows device registration for use by multiple miSecureMessages users, enabling organizations to provide their employees with a pool of devices to use at work and keep personal devices off the network.
  • Single Sign-On Identity Provider: Keeps track of passwords and performs authentication.
  • Dark Mode (for iOS): The app will switch to dark mode when used on a device that is set to the “Dark” appearance in the iOS settings. In dark mode, most screens display as white text on a dark background, instead of black text on a light background.

“We are excited to release this highly anticipated version of miSecureMessages,” said Tom Curtin, CEO of Amtelco. “I would like to specifically thank our group of customers who enthusiastically volunteered their time to test the app update to ensure it would meet the needs of all of our customers. Maintaining personal space while communicating with co-workers is critically important during the pandemic. We are proud to play a small part in protecting employees and their customers.” 

HIPAA and HITECH-compliant miSecureMessages is a secure messaging application. The app provides end-to-end encryption that enables staff to securely send and receive texts, photos, audio, and video files. miSecureMessages seamlessly integrates with existing software to improve an organization’s communication time. The app works on mobile phones, smartwatches, tablets, laptops, and desktop computers, and is available for Android™ and Apple® iOS devices. For more information visit miSecureMessages.com.

Amtelco, with a strong history in the telemessaging industry, was founded in 1976 to provide communication solutions to the answering service and medical messaging industry. Amtelco focuses on providing call center solutions that meet or exceed customer expectations and backed by top notch service and support. Millions of telephone calls are processed every day by Amtelco systems and software in operation in all fifty of the United States and more than twenty foreign countries. By working closely with customers, Amtelco continues to develop innovative features and products.

Telescan Introduces Spectrum Health Monitor

Amtelco Cloud-Based Platform Solution

Telescan, a division of Amtelco, announced the introduction of a new product, the Spectrum Health Monitor. The Spectrum Health Monitor was developed to make life a little easier for their customers.

The Spectrum Health Monitor automates regular troubleshooting steps and basic preventative maintenance to help prevent extended system down time. It actively monitors the individual system 24 hours a day.

The Spectrum Health Monitor can monitor as many applications or services as needed. It is also able to monitor the status of the server to prevent serious issues, such as high CPU usage or low disk space, from becoming an issue that causes an outage. 

“We have created this tool to give our customers greater peace of mind through increased reliability, allowing them to focus on running their business while their Spectrum system runs itself,” stated Brett Minster, Telescan general manager.

Amtelco logo

Amtelco has a strong history in the telemessaging industry and was founded in 1976 to provide communication solutions to the answering service and medical messaging industry. Telescan was founded in 1976 to make TAS businesses more efficient and profitable. In 2012, Telescan merged with Amtelco to provide call center solutions that meet or exceed customer expectations, backed by top notch service and support.

Amtelco Call Processing Application Rated “Avaya Compliant”

Amtelco Cloud-Based Platform Solution

Amtelco’s Genesis Intelligent Series application version 5.4 is compliant with Avaya OneCloud™ Unified Communications as a Service (UCaaS) solutions. This helps customers enhance call processing to prioritize critical calls and improve call routing and management. 

Amtelco’s solution is a call center software suite featuring multi-channel integrations with built-in speech recognition, text to speech, and voice services. The software helps customers track metrics with customizable reporting, enhance accountability with call logging and video screen capture, connect remote agents, and manage on-call scheduling. Customers can also run it in a virtual server environment or in the cloud. 

Avaya compliance-tested the application for compatibility with Avaya Aura® Session Manager 8.1 and Avaya Aura Communication Manager 8.1 via SIP trunk. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.

“We are excited that our latest application release has successfully completed Avaya DevConnect compliance testing,” said Tom Curtin, Amtelco president. “Our mutual customers can confidently deploy it with the Avaya Aura 8.1 platform, helping them get more out of their communications infrastructure.”  

Amtelco is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market, and sell innovative third-party products that interoperate with Avaya technology. As a Technology Partner, Amtelco can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. 

This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, helping speed deployment of new applications and reduce both network complexity and implementation costs.

Learn more about how Amtelco is part of Avaya’s DevConnect program