Tag Archives: Ameridial

Ameridial Announces New Executive VP and VP of Healthcare Sales

Telesolutions Leader Appoints Matt McGeorge and Craig Vretas to Usher in New Business

Ameridial, a customer service solution center, announced two notable promotions this week.

With ten years of customer service and sales expertise, Matt McGeorge was named executive vice president of the privately held organization. Over the past seven years, McGeorge has immersed himself in the business, learning and mastering every nuance of the organization from call center operations to client services. In every capacity Matt has demonstrated a thorough understanding of the day-to-day operations and program management with a proven record of accomplishment meeting and exceeding client goals and expectations. With a strong focus on long-term strategic growth, McGeorge will be responsible for the company’s overall sales and marketing strategy.

Similar in background and breadth of industry expertise, Craig Vretas was appointed vice president of healthcare services. A true call center professional, Vretas worked his way from managing the call center to project management, and most recently serving as director of business development. Joining the Ameridial team in 1997, Craig’s expertise in customer service and support lend unparalleled professionalism and integrity to every project. Vretas will be responsible for developing and acquiring new business for Ameridial’s healthcare division.

Ameridial congratulates Matt McGeorge and Craig Vretas, and looks forward to a prosperous future with each of them.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Ameridial Opens Fort Kent, Maine Call Center

Ameridial opened a new healthcare call center in Fort Kent, Maine. This new operation is Ameridial’s ninth call center and their first center in Maine. The Fort Kent location is dedicated healthcare center supporting members and providers of regional health insurance plans.

Ameridial President Mark Schmidt described the community support as unprecedented in his thirty years of experience opening call centers. “I’m very pleased with the initial response,” he said. “It’s really refreshing. I’m sure we’re going to have a good center there.” Schmidt went on to say, “These are times of explosive growth in one of our strongest markets (healthcare) and I see this expansion as the first growth step of several expected over the next few years. We are grateful to both our clients and our staff for their support in making this possible.” The new contact center, located at 69 Pleasant Street, will employ about 100 people.

Founded in 1987 and with over 1,000 employees, Ameridial is a privately held company based in North Canton, Ohio. They operate nine contact centers in three States, offering flexible, scalable, cost-effective contact center solutions with a focus on customer service.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

Ameridial Celebrates 25 Years

On June 28th, 2012 an open house was held honoring Ameridial and its employees for 25 years in business. Several local dignitaries joined the festivities including, Thomas Queen, community relations coordinator for Congressman James Renacci of the 16th District Court of Ohio, Senator Scott Oelslager, Ohio Senate for the 129th General Assembly, Janet Weir Creighton, Commissioner, and Dr. Peter Ferguson, Stark County, Ohio, Commissioner. July 1st was the actual Anniversary date.

Ameridial was founded 25 years ago as a privately held company headquartered in Ohio. It provides both the outbound and inbound call center services, winning awards and growing its business during the past two and a half decades.

Ameridial has carved out several specialties, such as healthcare, direct response, and non-profit markets. In addition to outbound and inbound call center services, it offers IVR solutions and sales and lead generation programs. In the past 25 years, Ameridial has grown to encompass 500 workstations across eight centers located in Ohio and North Carolina and employs 800 sales and service professionals.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of Connections Magazine. He’s a passionate wordsmith whose goal is to change the world one word at a time.  Read more of his articles at PeterDeHaanPublishing.com.

Ameridial Names Mark Schmidt President

Ameridial announced the appointment of Mark Schmidt as president.  Mark is responsible for day to day operations and the profitable growth of their commercial and healthcare divisions.  Mark began his call center career in 1982 and has a long history of developing and improving business processes and profitability.  Mark holds a bachelor’s degree in marketing and business administration from Findlay College, is a certified call center auditor from Benchmark Portal, and is past president of the Ohio Chapter of the ATA.

“I am extremely excited about the opportunity to leverage my personal contacts to bring in new business at Ameridial and implement industry best practices to continue to build the foundation for growth for the next decade,” stated Mark.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

OKS-Ameridial Changes Name to Ameridial

Ameridial, Inc. is now the new name for OKS-Ameridial Worldwide, Inc.  The name change reflects their new shareholding structure and expanded focus on delivering sales and service solutions for clients, while building upon their 22 years of experience and financial stability.  Company officials emphasize that Ameridial was not bought by another company and that the same people and service levels that customers have come to know will remain in place.

“It is with great pride, humility, and gratitude to our customers, employees, and partners that Ameridial Inc., will end our current fiscal year (June 30, 2009) with strong sales and profitability,” said Chairman Jim McGeorge.  “As we embark on FY 2010, our commitment is to build on this momentum by delivering results that contribute to advancing our client’s business in today’s challenging environment.”

Ameridial is a provider of contact center services that includes inbound customer care and targeted outbound solutions.  With over 20 years experience in the US, Ameridial handles over 100 Million calls per year.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

OKS-Ameridial Worldwide Receives Outsourcing Award

OKS-Ameridial Inc. has received a Top Outsourcer award from ContactCenterWorld, the global support organization for contact center professionals, has ranked OKS-Ameridial as one of the top outsourcers in the industry.  OKS-Ameridial was named #2 in the Blended category for Outbound and Inbound.  The information was compiled from data supplied by outsourcers around the world.

“It is both an honor and a privilege to receive such an award.  A thanks goes to our family members here at OKS-Ameridial and to our client partners.  OKS-Ameridial is committed to continually providing valuable resources to enhance business relationships locally and globally,” remarked Jim McGeorge, Chairman of OKS-Ameridial Inc.

OKS-Ameridial is a global provider of contact center services, direct mail, and business processing outsourcing services.  With over 20 years experience in the US and in India delivering quality solutions, OKS-Ameridial handles over 100 million calls per year and employs 1,500 agents in the US and India.

[Posted by Peter Lyle DeHaan, PhD  for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]