The January 2023 Issue of Connections Magazine, covering call centers and the teleservice industry
Contact Center Pain Points: Tips for Improving Processes or Adopting New Technology, submitted by SingleComm
Process-improving technology is a must for contact centers to stay competitive putting new technologies to use can mean growing pains. . . read more >>
From the Publisher: Developing Your Callback Strategy by Peter Lyle DeHaan, PhD
Calling customers back when you’re busy is a feature consumers increasingly expect call centers to offer. . . read more >>
Ten Years Ago: Breaking Bad Habits: How to Create Change That Sticks, by Joe Laipple
To breaking bad habits, start now in taking these keys steps to move you down the path to the long-term changes you desire. . . read more >>
Twenty Years Ago: Errors and Omissions Insurance Case Study: Alarm Monitoring, by Laura McCormick
A claim scenario involving teleservices companies, based on combining facts from actual claims. . . read more >>
- Amtelco Adds Staff to Support Increasing Customer Base
- New Sales and Marketing Book: Sticky Sales and Marketing, by Peter Lyle DeHaan
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